As you’ll have seen when constructing your PC, AVADirect proudly gives a number of guarantee tiers in our configurators, relying on the kind of customized pc you’ve chosen.
For laptops, warranties are usually restricted to no matter tiers the producer of the laptop computer gives. Often it’s one, perhaps two tiers of guarantee protection starting from a 1-year components/labor guarantee to a 3-year components/labor guarantee. Extra data for these could be discovered by clicking the “I” icon subsequent to the guarantee on the person merchandise configurator. As for desktop computer systems, please see our broad number of guarantee choices beneath!
Definitions of a few of AVADirect Customized Pc’s guarantee terminology:
Hourly price for work performed on the pc
This refers to how lengthy your guarantee will cowl the price of elements in want of substitute.
This refers to the price of delivery the system to AVADirect when guarantee work is required. Notice: for techniques the place delivery is roofed, all the unique packing supplies are required for us to cowl the cargo.
This refers to the price of delivery the system again to you after your restore is accomplished. By default, the delivery value on techniques repaired below guarantee is roofed by AVADirect until the system is delivery abroad, to Hawaii, Alaska, any offshore US territories, was repaired out of guarantee, was shipped utilizing an expedited delivery methodology per buyer request, or it’s a particular system that requires particular dealing with by a provider or provider affiliated companies.
It is a service that’s provided on a few of our larger tier warranties. Within the occasion an element must be changed and our really feel as much as changing it your self to avoid wasting time, we are able to ship you the brand new half first. This decreases the lead time as you do not want to ship us the unhealthy half first like with a regular substitute. Most substitute instances with this methodology are 3-7 days reasonably than 7-10 like with the usual methodology. Each of these instances can differ relying on the supply of the half.
Technical help refers back to the put up sale technical help provided by our help employees. When you obtain your customized PC and you’re not sure of the setup course of, uncover components which have failed, have a problem that must be identified, or simply have questions on your pc and its capabilities, our help employees can help. All components which might be put in or modified after the preliminary receipt of the system will not be eligible for help, until put in by AVADirect throughout a guaranty process or improve process
Guarantee ranges for normal desktop computer systems, gaming PCs, workstation desktops, and servers constructed by AVADirect and what they cowl (Hardline liquid cooled techniques excluded. Please discuss with the separate part beneath):
AVA Fundamental: This guarantee is the default guarantee choice that’s included because the baseline for our normal desktop PCs and gaming towers, in addition to most of our workstation computer systems and server models which might be constructed by AVADirect. This guarantee degree covers labor for a interval of two years, and components are coated for a interval of 1 yr. Transport just isn’t coated. Technical help is lifetime.
AVA Bronze: This guarantee is the following step up from AVA Fundamental. This feature is obtainable for our desktop computer systems and gaming PCs, in addition to most of our workstation towers and server models which might be constructed by AVADirect. This guarantee degree covers labor for a interval of three years, and components are coated for a interval of two years. Transport just isn’t coated. Technical help is lifetime.
AVA Silver: This guarantee is the following step up from AVA Bronze. This feature is obtainable for our normal desktop towers and gaming PCs, in addition to most of our workstation PCs and server models which might be constructed by AVADirect. This guarantee degree covers labor for the lifetime of the system, and components are coated for a interval of three years. Transport just isn’t coated. Technical help is lifetime.
AVA Gold: This guarantee is the following step up from AVA Silver. This feature is obtainable for our normal desktop towers and gaming computer systems, in addition to most of our workstation computer systems and server models which might be constructed by AVADirect. This guarantee degree covers labor for the lifetime of the system, and components are coated for a interval of three years. Transport or Superior replacements are coated for a interval of 1 yr. Technical help is lifetime.
AVA Platinum: This guarantee is the following step up from AVA Gold. This feature is obtainable for our normal gaming PCs and tower desktops, in addition to most of our workstation PCs and server models which might be constructed by AVADirect. This guarantee degree covers labor for the lifetime of the system, and components are coated for a interval of 4 years. Transport or Superior replacements are coated for a interval of two years. Technical help is lifetime.
AVA Titanium: This guarantee is the following step up from AVA Gold. This feature is obtainable for our tower desktop PCs and customized gaming computer systems, in addition to most of our workstation and server models which might be constructed by AVADirect. This guarantee degree covers labor for the lifetime of the system, and components are coated for a interval of 5 years. Transport or Superior replacements are coated for a interval of three years. Technical help is lifetime.
Guarantee ranges for Customized Water-Cooled Computer systems:
AVA Bronze: This guarantee is the bottom guarantee for hardline liquid cooled techniques. This guarantee degree covers labor for a interval of two years, and components are coated for a interval of 1 years. Transport just isn’t coated. Technical help is lifetime.
AVA Silver: This guarantee is the following step up from AVA Bronze. This guarantee degree covers labor for a interval of three years, and components are coated for a interval of two years. Transport just isn’t coated. Technical help is lifetime.
AVA Gold: This guarantee is the following step up from AVA Silver. This guarantee degree covers labor for the lifetime of the system, and components are coated for a interval of three years. Transport just isn’t coated. Technical help is lifetime.
AVA Platinum: This guarantee is the following step up from AVA Gold. This guarantee degree covers labor for the lifetime of the system, and components are coated for a interval of 4 years. Transport just isn’t coated. Technical help is lifetime.
Guarantee ranges for Barebone PC:
AVA Barebone: That is the bottom degree guarantee included with all Barebone Computer systems. This guarantee degree will solely cowl components and labor for a interval of 30 days within the occasion the system is obtained with an element that’s DOA (useless on arrival). Transport just isn’t coated. No technical help is obtainable past the fundamental help wanted to find out if an element is flawed inside the first 30 days.
AVA Barebone Plus: This guarantee is the following step up from AVA Barebone. This guarantee degree will cowl components and labor for a interval of 1 yr. Transport just isn’t coated. No technical help is obtainable past the fundamental help wanted to find out if an element is flawed inside 1 yr of possession.
In case you have a query about one thing concerning our warranties that weren’t coated right here, please be at liberty to achieve out to our gross sales staff (In case you are nonetheless buying the system) or our help staff (if you have already got the system) at 866-766-462 for additional help.
