Evaluate 10 SAP Utility Options primarily based on +3000 evaluations in ’24


Over 1500 firms presently make the most of SAP utility options like SAP IS-U, acknowledged as a world chief by Gartner. 1 Regardless of this acclaim, adoption faces vital challenges, primarily centered round integration points. The primary hurdles embody:

  1. Poor integration with third-party purposes
  2. Advanced integration processes
  3. Specialised abilities requirement for SAP builders.

Given these challenges, choosing an SAP utility resolution that addresses and mitigates these integration points turns into essential for making certain profitable adoption and maximizing the advantages of SAP IS-U. Due to this fact, this text explains and compares prime instruments that may seamlessly combine with SAP utilities module and assist utility companies automate and handle their SAP utility processes. 

Software Identify Answer Sort Evaluate & Rating
Redwood RunMyJobs WLA 4.3/5.0 primarily based on 63 evaluations
Activebatch WLA 4.6/5.0 primarily based on 75 evaluations
Informatica MDM 4.3/5.0 primarily based on 17 evaluations
TIBCO EBX MDM 3.9/5.0 primarily based on 154 evaluations
Infosys Utilities BPM 4.0/5.0 primarily based on 14 evaluations
Uipath Enterprise automation platform BPM 4.5/5.0 primarily based on 2161 evaluations
Alteryx GIS 4.5/5.0 primarily based on 795 evaluations
Esri ArcGIS GIS 4.9/5.0 primarily based on 5 evaluations
IBM Watson IoT IoT 4.4/5.0 primarily based on 64 evaluations
Microsoft Azure IoT IoT 4.4/5.0 primarily based on 122 evaluations

The desk above compares SAP utility options by way of their revered class and overview information collected from Gartner the place all instruments have presence. The record is sorted in alphabetical order for every class besides the sponsors.

Evaluating prime SAP utility options

Course of automation and administration instruments

WLA instruments

Workload automation can combine into SAP utility options reminiscent of SAP IS-U to: 

  • Orchestrate and exactly schedule core enterprise processes, facilitating the seamless stream of intricate workflows
  • Automate batch processes reminiscent of billing, meter readings, and information uploads, making certain effectivity, well timed scheduling, and profitable completion monitoring
  • Streamline end-to-end workflows by means of seamless cross-system integration, enhancing general operational coherence.
  • Optimize useful resource allocation and reply to particular situations or modifications in a given surroundings Handle dependencies successfully by sequencing actions, making certain that downstream processes are triggered within the appropriate order. This ensures a synchronized and environment friendly execution of duties inside the SAP IS-U surroundings.

A few of these WLA instruments that may combine with SAP embody:

1.) Redwood RunMyJobs: Redwood RunMyJobs is WLA resolution that’s licensed as a part of SAP’s Trade Cloud Portfolio for Utilities. The platform’s adaptive workflows and pre-built templates facilitate fast setup and integration, enhancing utility suppliers’ capabilities for a modernized and environment friendly operational panorama.By integrating to SAP utility surroundings, RunMyJobs can guarantee effectivity, lowering guide intervention and enhancing useful resource administration. Redwood RunMyJobs can ship:

  • Environment friendly meter-to-cash course of administration from meter information assortment to buyer billing and funds.
  • Seamless integration with SAP Techniques,masking SAP Trade Options-Utilities (IS-U), S/4HANA Utilities, and Trade Cloud
  • Automation of complicated operations like large-scale transactions in utility operations
  • Actual-time visibility into billing and money stream, providing management and optimization with up-to-date data.
  • Improved safety and safety for delicate information by leveraging full encryption and single-tenant structure.

2.) ActiveBatch: ActiveBatch is a workload automation resolution which could be utilized to SAP utility environments to reinforce operational effectivity, cut back prices, and facilitate digital transformation. ActiveBatch supplies a single dashboard for all built-in workflows, programs, and duties throughout your entire hybrid surroundings. The way in which ActiveBatch can empower utility suppliers embody:

  • Automating a large number of energy-industry-specific workflows from a centralized level of management, reminiscent of meter-to-cash operations, good meter readings, or IoT information dealing with.
  • Constructing end-to-end automations for customer-facing processes reminiscent of chatbots and appointment notifications
  • Integrating with widespread utility instruments reminiscent of SAP NetWeaver, SAP BusinessObjects DataServices
  • Lowering the probability of human errors, which minimizes guide intervention, save time to deal with strategic initiatives.
  • Guaranteeing real-time end-to-end visibility with its policy-driven framework.
  • Enhancing the safety by delivering a multi-tenant structure that permits directors to outline entry and permissions primarily based on organizational wants.

BPM instruments

Enterprise Course of Administration (BPM) instruments orchestrate and optimize end-to-end workflows inside SAP utility options reminiscent of SAP IS-U. Utility firms could leverage BPM platforms for complete course of administration. Two notable BPM instruments are:

3.) Infosys Utilities: Infosys gives a various vary of providers and options tailor-made for the utilities sector, addressing numerous facets of the vitality and energy {industry}. Their utility providers embody the next key areas:

  • Asset administration by monitoring asset data, upkeep schedules, and efficiency metrics for energy crops, transmission traces, and distribution networks.
  • Utility theft, leakage and fraud administration by analyzing and monitoring the irregularities in consumption patterns or billing discrepancies
  • Buyer Data System (CIS) by managing and storing buyer data, together with billing particulars, consumption historical past, and speak to data
  • Contact heart, offering a centralized platform for dealing with buyer inquiries, service requests, and difficulty resolutions.
  • Meter-to-cash administration by optimizing and automating the billing cycle from capturing meter information to producing invoices and processing funds.
  • Internet metering by monitoring vitality manufacturing, consumption, and the change of extra vitality with the grid for environment friendly administration and monitoring of renewable vitality sources built-in to the good grids.

4.) UiPath Course of Automation Platform: A number one supplier of robotic course of automation (RPA) options to automate repetitive duties. Built-in with SAP utility options, UiPath excels in:

  • Automating information entry duties, making certain correct and well timed enter of crucial data like buyer particulars, meter readings, and billing information into SAP IS-U.
  • Streamlining bill processing by automating information extraction from invoices, verification towards SAP IS-U data, and seamless updates with fee particulars.
  • Facilitating bill era primarily based on predefined guidelines and buyer information, enhancing billing effectivity.

Infrastructure administration instruments

Utility infrastructure administration systematically plan, monitor and optimize important services reminiscent of energy traces, water pipes, and gear. These instruments assist set up the reliability, security, and effectivity of utility providers by monitoring property, coordinating workforce coordination and making certain compliance. A few of these instruments embody: 

Geographic Data System (GIS)

Geographic Data System (GIS) instruments assist utilities improve their spatial evaluation and infrastructure administration by

  • Enhancing asset administration and community planning
  • Facilitating real-time monitoring and spatial-enabled buyer providers 
  • Optimizing emergency response planning 
  • Guaranteeing compliance with regulatory necessities.

Prime GIS Instruments:

5.) Alteryx: Alteryx is an information analytics and information mixing platform, acknowledged for its capabilities in information preparation, mixing, and superior analytics. Altered platform enable utility companies to:

  • Derive beneficial insights from numerous information sources, offering a complete method to information analytics and spatial intelligence for efficient decision-making in utility operations
  • Carry out spatial analytics by overlaying geographic data with operational information, enabling a deeper understanding of spatial relationships.
  • Optimize community planning by uncovering patterns, tendencies and correlations, resulting in enhanced infrastructure administration
  • Enhance effectivity in utility buyer expertise by monitoring real-time spatial-enabled buyer providers

6.) Esri ArcGIS:

Esri ArcGIS is a Geographic Data System (GIS) software program designed for mapping and spatial evaluation. It supplies superior instruments for creating, managing, and analyzing geographic information, enabling customers to make knowledgeable selections primarily based on spatial insights. Esri’s ArcGIS can connect with SAP utility surroundings by means of connectors. With ArcGIS, utility suppliers can

  • Facilitate spatial-enabled buyer providers
  • Enhance their real-time monitoring and emergency response planning inside utility operations
  • Improve asset administration and networking planning, making certain infrastructure reliability, security, effectivity and compliance with regulatory necessities.

Grasp Knowledge Administration (MDM)

Grasp Knowledge Administration (MDM) is crucial for sustaining constant and correct grasp information throughout a company. When built-in with SAP IS-U, MDM instruments can: 

  • Contribute to information consistency and high quality
  • Assist cross-system integration
  • Implement information governance insurance policies.

Prime MDM Instruments are:

7.) Informatica MDM: Informatica MDM supplies a complete platform for managing grasp information throughout numerous programs. It gives options for information high quality administration and information governance. Built-in with SAP IS-U, Informatica MDM contributes considerably to:

  • Knowledge consistency by harmonizing and standardizing grasp information throughout your entire organizational panorama, enhancing data-driven decision-making.
  • Cross-system integration, enhancing interoperability of information, selling a unified method to information administration.
  • Knowledge governance compliance by establishing, implementing, and monitoring information governance practices, regulatory necessities and inside insurance policies.

8.) TIBCO EBX: It’s an enterprise information administration platform developed by TIBCO Software program handle, govern, and share grasp information throughout a company. Built-in with SAP utility instruments like SAP IS-U, TIBCO EBX allows organizations to create a centralized and constant view of their grasp information. This fashion, TIBCO can present:

  • A centralized repository for grasp information with correct and up-to-date data important for buyer interplay, operational effectivity and decision-making
  • Strong mechanism to validate, cleanse, and standardize grasp information, stopping inconsistencies and errors to take care of information integrity all through the utility panorama
  • Cross-system integration, enabling seamless information change and interoperability throughout numerous programs inside the utility infrastructure
  • Instruments and frameworks to determine, implement, and monitor information governance insurance policies, enhancing compliance with regulatory necessities and inside requirements and fostering a managed information surroundings.

IoT gadgets and sensors

IoT gadgets(e.g. good meters) and sensors can assist utility firms by

  • Capturing real-time information on vitality consumption information, monitor utilization patterns and optimize vitality distribution
  • Facilitating utility asset administration through steady monitoring, predictive upkeep and proactive upkeep scheduling
  • Optimizing good grid efficiency by detecting faults and disruptions in real-time
  • Attaining environment friendly service administration by delivering personalised service reminiscent of vitality effectivity suggestions and real-time billing data. 

IoT gamers embody: 

9.) IBM Watson IoT: With its superior analytics and machine administration capabilities, helps the combination of IoT information into SAP IS-U. This integration allows utilities to:

  • Optimize operations by using superior analytics to course of and analyze the huge quantity of information generated by IoT gadgets to enhance vitality distribution and establish areas of effectivity.
  • Implement predictive upkeep methods for enhanced gear reliability by repeatedly monitoring the situation and efficiency of kit by means of IoT sensors, stopping unplanned downtime and making certain enhanced gear reliability
  • Enhance buyer experiences by accumulating and analyzing buyer behaviors, preferences, and utilization patterns, and tailoring the service to anticipate buyer wants, like

10.) Microsoft Azure IoT: It’s a complete platform, facilitates the combination of IoT information into SAP IS-U. It empowers utilities to

  • Optimize operations by harnessing real-time insights for environment friendly useful resource allocation reminiscent of stopping gear failures and streamlining workforce scheduling
  • Improve customer support by responding proactively to potential points, rising patterns and tendencies In information.
Answer Broader class Key Options Advantages in Utilities Use Circumstances in Utilities
WLA Instruments Course of automation and administration instruments – Orchestration and scheduling
– Automate batch processes
– Effectivity in vitality workflows
– Actual-time visibility
– Enhanced safety
– Meter-to-cash operations
– Sensible meter readings
– IoT information dealing with
BPM Instruments Course of automation and administration instruments – Finish-to-end workflow orchestration
– Fraud detection
– Improved operational effectivity
– Fraud prevention
– Enhanced customer support
– Asset administration
– Fraud detection
– Buyer data
– Meter-to-cash
– Internet metering
GIS Instruments Infrastructure administration instruments – Enhanced asset administration
– Actual-time monitoring
– Enhanced infrastructure administration
– Actual-time customer support
– Improved emergency response
– Asset administration
– Community planning
– Actual-time monitoring
– Buyer providers
– Emergency response
MDM Instruments Infrastructure administration instruments – Knowledge consistency and high quality
– Cross-system integration
– Improved information high quality and consistency
– Higher governance compliance
– Knowledge consistency and high quality
– Cross-system integration
– Knowledge governance compliance
IoT Infrastructure administration instruments – Actual-time information seize on vitality consumption
– Predictive upkeep
– Optimized operations
– Predictive upkeep
– Enhanced buyer experiences
– Vitality consumption information seize
– Utility asset administration
– Sensible grid optimization
– Service administration effectivity

Choosing essentially the most appropriate instruments for integrating with SAP utility options includes contemplating numerous elements that align with organizational wants. 

Among the many obtainable choices, Workload Automation (WLA) instruments emerge as standout options. These instruments, reminiscent of Redwood and ActiveBatch, not solely excel in delivering intensive automation options for orchestrating crucial enterprise processes but in addition supply a novel benefit by encompassing analytics and information administration capabilities inside their functionalities. 

This complete method ensures that utilities can streamline operations, optimize workflows, and derive beneficial insights, making WLA instruments a compelling alternative for organizations looking for a well-rounded integration resolution with SAP.

The image shows SAP IS-U shame along with processes are involved in. These processes include device management work management, billing and invoicing which can be optimized managed and automated through SAP utility solutions.
Determine 1: SAP IS-U schema displaying the processes SAP utility options can automate and handle 2

What’s SAP for utilities?

SAP for utilities confer with a SAP enterprise know-how platform tailor-made for utility firms managing electrical energy, fuel, water, and warmth providers. With SAP for Utilities, organizations improve operational effectivity, buyer satisfaction, and flexibility to {industry} modifications, offering a complete platform to handle the distinctive necessities of the utility sector.
SAP utilities module embody numerous instruments however primarily SAP Trade Answer for Utilities (IS-U). It covers areas reminiscent of customer support, billing, invoicing, contract administration, and asset administration particular to the utilities {industry}. The opposite main SAP instruments on this module embody: 
1.) SAP Buyer Relationship Administration (CRM): SAP CRM is usually built-in with IS-U to handle buyer interactions, advertising and marketing, gross sales, and repair processes. It helps utility firms enhance buyer satisfaction and loyalty.
2.) SAP S/4HANA for Utilities: As organizations transition to SAP’s next-generation ERP system, S/4HANA, utilities can leverage industry-specific functionalities inside this platform. S/4HANA gives improved efficiency, a simplified information mannequin, and enhanced analytics.
3.) SAP Enterprise Warehouse (BW): This enterprise information warehousing resolution facilitate superior analytics and knowledgeable decision-making by consolidating buyer billing and meter information, performing in-depth evaluation, creating standardized reviews, and making certain information accuracy. 

Be taught extra options to handle SAP meter-to-cash course of and different core utility processes. 

What are the advantages of SAP for utilities?

Implementing SAP for Utilities brings a number of advantages to organizations within the utility sector, together with:

1.) Built-in processes: SAP utility options streamline all enterprise processes, from customer support to regulatory compliance, lowering complexity and enhancing general effectivity.
2.) Billing accuracy: SAP utility options, reminiscent of WLA instruments can guarantee exact billing processes, calculating fees precisely primarily based on consumption, charges, and agreements, minimizing billing errors and disputes.
3.) Environment friendly asset administration: SAP’s Work and digital asset administration modules can allow utilities to optimize upkeep schedules, cut back downtime, and enhance the efficiency and reliability of their infrastructure and gear.
4.) Regulatory compliance: SAP helps utilities navigate complicated laws, making certain adherence to authorized necessities and {industry} requirements.
5.) Knowledge administration and analytics: SAP built-in instruments can deal with massive information volumes, permitting utilities to derive insights for higher useful resource administration.
6.) Monetary transparency: SAP’s FICO module or every other built-in software can present sturdy monetary instruments, providing transparency into budgeting, price monitoring, and monetary reporting.
7.) Scalability: SAP options are scalable, enabling utilities to develop and adapt as their enterprise evolves, offering flexibility for increasing providers or adopting new applied sciences.
8.) Digital transformation: SAP helps utilities of their digital transformation journey, integrating superior applied sciences to reinforce operational effectivity and responsiveness.
9.) Renewable vitality sources: SAP facilitates the seamless integration and administration of renewable vitality sources, serving to utilities embrace sustainable practices and contribute to environmental objectives.
10.) Compliant income administration: SAP ensures compliant income administration, serving to utilities successfully handle income streams whereas adhering to {industry} laws and requirements.

Prime purposes in SAP for utilities

1.) Buyer administration: SAP utilities module can effectively handle buyer accounts, billing, and invoicing processes. The instruments underneath this class can deal with numerous price constructions, tariff calculations, and billing determinants.
2. Asset and work optimization: SAP for utilities could be helpful to optimize upkeep schedules for utility property, and handle work orders, inspections, and repairs to reinforce asset efficiency.
3. Gadget and meter administration: Sap utility options can monitor and handle utility gadgets, together with meters, from set up to retirement. This fashion, they help processes associated to machine alternative, upkeep, and readings.
4. Knowledge administration: Instruments like meter information administration (MDM) or vitality information administration (EDM) can accumulate, validate, course of information or energy-related information from good meters to forecast and handle masses.
5. Regulatory compliance: SAP for utilities can utilized to make sure compliance {industry} laws and requirements.It may possibly facilitate reporting and documentation required by regulatory our bodies.
6.) Monetary Administration (FI-CA): SAP for utilities can ease managing transactions associated to buyer accounts, growing transparency in accounting for receivables and payables.
7. Analytics and reporting: A few of these instruments could be deployed in superior analytics for actionable insights. They can assist generate reviews for decision-making, efficiency monitoring, and strategic planning.
8.) Integration: SAP utility options can combine seamlessly with good grid applied sciences, supporting real-time monitoring and management. These instruments can even combine different SAP instruments and SAP licensed third-party programs
9. Cell workforce effectivity: SAP for utilities allow area personnel to entry and replace data on the go. Consequently, it will possibly enhance effectivity in area operations, inspections, and repair supply.
10. Environmental, Well being, and Security (EHS): SAP for utilities can handle EHS considerations and adjust to environmental laws, making certain security in operations and managing environmental impression.

Transparency assertion

AIMultiple serves quite a few know-how distributors, together with Redwood.


AIMultiple acknowledges that this categorization could exclude numerous particular instruments that may assist SAP utility automation and administration. These classes are recognized primarily based on essentially the most related and complete ones. Nonetheless, AIMultiple goals to enhance our article by time.

Additional studying

If you wish to remodel your utility providers, take a look at different prime instruments and applied sciences:

You probably have extra questions, don’t hesitate: 

Discover the Proper Distributors

Exterior sources

  1. McCelland, J. (2017). “SAP Named a Chief in Gartner Magic Quadrant for Utilities Buyer Data Techniques“. SAP Weblog. Accessed at January 18, 2024.
  2. Singh, U. (2020).”SAP ISU defined like by no means earlier than.” SAP Weblog. Accessed January 18, 2024.