Evaluating 10+ IT Course of Automation Software: Screening 85+ instruments

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61% of IT professionals proceed to grapple with handbook processes, which could be prevented with an IT course of automation device (ITPA). 1  Nonetheless, 76% of IT leaders discover themselves entangled within the intricate internet of IT panorama complexity, making it difficult to decide on the suitable device for the job. 

This text breaks down IT course of automation instruments, explaining how options like enterprise course of administration and enterprise course of automation instruments assist in digital transformation efforts. We’ll additionally make issues easy by evaluating the highest 10 instruments, serving to IT groups select the suitable one for smoother operations.

ITPA Instruments Sort of ITPA Common B2B rating # of B2B opinions Professionals Cons
Redwood RunMyJobs WLA 226 4.7 Person-friendly
Straightforward documentation
Workload balancing
Lack of public course & materials to study
ActiveBatch WLA 350 4.5 Person-friendly
Integration capabilities
Automation and orchestration options
The training curve
Documentation points
AutoSys Workload Automation WLA 49 4.5 Straightforward orchestration
Dependency triggering
Straightforward growth of JILs
Lack of dependency triggering
Lack of configuration based mostly JILs
BMC Management-M WLA 162 1.6 Batch orchestration
Straightforward administration
Change administration
Limitations for geographical person interface
Requires technical experience
Fortra’s Jams WLA 217 4.4 Automated alerting Restricted dashboard choices for viewing standing
Stonebranch WLA 93 4.5 Ease of setup
File switch administration
Guide replace means of software program
Automate by Fortra RPA 159 4.6 Straightforward script creating Buggy browser updates
AutomationEdge RPA 208 4.3 Robust buyer assist Time-consuming electronic mail verification
IBM RPA RPA 607 4.5 Knowledge evaluation
Workflow automation
Not very simple person interface
UiPath RPA RPA 9636 4.6 Person-friendly
Varied options and functionalities
Straightforward administration of automation workflows
Studying curve
Pricing
Kissflow BPA 776 4.3 Ease of use and suppleness
Environment friendly doc administration
Absence of a scripting engine for personalization
Laserfiche BPA 1659 4.7 Automation capabilities
Person-friendly interface
Restricted customization possibility
No standardized Laserfiche course accessible
Nintex platform BPA 1242 4.2 Person-friendly interface
Interactive course of maps
Robust buyer assist & coaching
Lack of superior analytics
Restricted workflow automation options & integration capabilities
Salesforce Platform BPA 2957 4.4 Electronic mail Automation
Environment friendly reporting
Enriched dashboards
Sophisticated reporting

Word that every one the professionals and cons sources could be discovered at exterior assets of this text.

Choice standards

We refined IT course of automation device comparability based mostly on these two key components:

  • Workforce Presence: We targeted on distributors with 10+ staff listed on LinkedIn, as a considerable workforce signifies higher capability to assist enterprise-scale operations, guaranteeing strong IT course of automation options.
  • Variety of opinions: The absence of suggestions might suggest a decrease adoption fee, and we prioritized options with a confirmed monitor file based mostly on person experiences.
  • IT course of automation focus: We excluded distributors that don’t point out IT course of automation on their web site since not all RPA or BPA instruments could be related for IT automation duties.

Right here is the shortlisted distributors sorted in alphabetical order for its class WLA, RPA and BPA, apart from the sponsors:

1.) Redwood RunMyJobs

Redwood RunMyJobs is an IT course of automation platform that makes a speciality of job scheduling and workload automation. It goals to simplify and optimize enterprise processes by automating routine duties and workflows.

Professionals & cons

In all Redwood RunMyJobs‘ opinions, the device was described as straightforward to make use of with 5%. A person evaluation explains execs and cons of RunMyJobs as:

  • Professionals:
    • Person-friendly
    • Straightforward documentation
    • Workload balancing
  • Cons:
Redwood RunMyJobs G2
Determine 1: Redwood person opinions on G2 2

2.) ActiveBatch

ActiveBatch is a complete IT automation platform designed to centralize and automate IT processes. It gives a visible workflow designer, enabling organizations to automate complicated workflows, schedule jobs, and handle duties seamlessly.

Professionals & cons

In all of the opinions we collected, ActiveBatch is recognized as straightforward to make use of by 16%. On one person evaluation the device’s execs and cons are listed as:

  • Professionals:
    • Person-friendly
    • Integration capabilities
    • Automation and orchestration options
  • Cons:
    • The training curve
    • Documentation points
Activebatch G2
Determine 2: ActiveBatch person opinions on G2 3

3.) AutoSys Workload Automation

AutoSys Workload Automation is a outstanding WLA device that excels in automating and orchestrating workflows. Identified for its reliability and scalability, AutoSys gives a variety of options to schedule, monitor, and handle various duties.

Professionals & cons

  • Professionals:
    • Straightforward orchestration
    • Dependency triggering
    • Straightforward growth of JILs
  • Cons:
    • Lack of dependency triggering
    • Lack of configuration based mostly JILs
AutoSys Workload Automation
Determine 3: AutoSys person opinions on G2 4

4.) BMC Management-M

BMC Management-M is a number one enterprise-grade workload automation answer, acknowledged for its versatility in managing and automating enterprise processes. Management-M empowers organizations to optimize their workflows, improve operational effectivity, and make sure the profitable execution of vital duties.

Professionals & cons

In Management-M‘s knowledge we gathered, Person pleasant appeared essentially the most by 15%. Another execs and cons could be defined as:

  • Professionals:
    • Batch orchestration
    • Straightforward administration
    • Change administration
  • Cons:
    • Limitations for geographical person interface
    • Requires technical experience
Control M TR
Determine 4: Management-M person opinions on Trustradius 5

5.) Fortra’s Jams

Fortra’s JAMS is a strong workload automation (WLA) device designed to streamline and optimize enterprise processes. With strong capabilities, it gives a complete answer for automating and managing workflows effectively. The platform stands out with its superior scheduling and monitoring options, offering organizations with the instruments wanted to orchestrate complicated duties seamlessly.

Professionals & cons

In Forta’s Jams feedback, essentially the most optimistic phrase for the device was assist staff with 7%. Different execs and cons could be present in one person evaluation in Determine 5:

  • Professionals:
  • Cons:
    • Restricted dashboard choices for viewing standing
JAMS Enterprise Job Scheduler
Determine 5: Fortra’s Jams person opinions on G2 6

6.) Stonebranch

Stonebranch offers a common automation platform for orchestrating IT processes throughout various environments. It allows organizations to automate, handle, and management IT duties, guaranteeing effectivity and reliability in complicated, hybrid IT landscapes.

Professionals & cons

In line with knowledge collected on Stonebranch, essentially the most optimistic phrase is detected as ease of use in 6% of all opinions. Different execs and cons are listed in Determine 6:

  • Professionals:
    • Ease of setup
    • File switch administration
  • Cons:
    • Guide replace means of software program
Stonebranch G2
Determine 6: Stonebranch person opinions on G2 7

7.) Automate by Fortra

Automate by Fortra is an IT course of automation answer that streamlines enterprise processes by process automation. It gives a visible workflow designer, permitting organizations to automate duties with out the necessity for intensive coding.

Professionals & cons

Automate’s most optimistic remark is ease of use with 14% as our evaluation suggests. Different optimistic and detrimental elements are:

Automate by Fortra G2
Determine 7: Automate by Fortra person opinions on G2 8

8.) AutomationEdge

AutomationEdge is a number one robotic course of automation (RPA) device that excels in IT course of automation. AutomationEdge simplifies enterprise processes by automating duties effectively. The platform includes a visible workflow designer, eliminating the need for intricate coding.

Professionals & cons

AutomationEdge is generally cited as straightforward to make use of in 10% of all evaluation knowledge. Here’s a particular person evaluation on a evaluation platform describing execs and cons (Determine 8):

  • Professionals:
  • Cons:
    • Time-consuming electronic mail verification
automationedge G2
Determine 8: AutomationEdge person opinions on G2 9

9.) IBM RPA

IBM RPA (Robotic Course of Automation) is a part of the IBM Automation platform, offering instruments to automate routine duties and workflows. It focuses on enhancing operational effectivity by automating handbook processes throughout totally different enterprise capabilities.

Professionals & cons

IBM RPA is a simple to make use of device in accordance with 21% of all opinions we gathered. Another optimistic and detrimental feedback could be defined as:

  • Professionals:
    • Knowledge evaluation
    • Workflow automation
  • Cons:
    • Not very simple person interface
IBM RPA TR
Determine 9: IBM RPA person opinions on Trustradius 10

10.) UiPath RPA

UiPath is a number one Robotic Course of Automation (RPA) platform, specializing in automating repetitive, rule-based duties. It makes use of software program bots to imitate human actions, enhancing effectivity and accuracy in varied enterprise processes.

Professionals & cons

UiPath RPA knowledge exhibits that 14% of customers discover the device straightforward to make use of.

  • Professionals:
    • Person-friendly
    • Varied options and functionalities
    • Straightforward administration of automation workflows
  • Cons:
UiPath RPA G2
Determine 10: UiPath RPA person opinions on G2 11

11.) Kissflow

Kissflow is a cloud-based digital office platform that features course of automation capabilities. It permits customers to design and implement workflows, automate routine duties, and collaborate seamlessly inside a company.

Professionals & cons

14% of all Kissflow customers consider Kissflow‘s platform as straightforward to make use of. Another qualities embody:

  • Professionals:
    • Ease of use and suppleness
    • Environment friendly doc administration
  • Cons:
    • Absence of a scripting engine for personalization
Kissflow G2
Determine 11: Kissflow person opinions on G2 12

12.) Laserfiche

Laserfiche is a complete doc administration and enterprise course of automation (BPA) device that operates as an on-premises or cloud-based answer. Laserfiche customers can streamline doc storage, automate workflows, and improve collaboration throughout organizations. It offers strong options for designing and implementing workflows, enabling the automation of routine duties and fostering seamless collaboration throughout the digital office.

Professionals & cons

Top of the range in all opinions we analyzed for Laserfiche is ease of use with 4%. Different detrimental and optimistic feedback cowl:

  • Professionals:
    • Automation capabilities
    • Person-friendly interface
    • Restricted customization possibility
  • Cons:
    • No standardized Laserfiche course accessible
Laserfiche G2
Determine 12: Laserfiche person opinions on G2 13

13.) Nintex platform

Nintex is a digital course of automation platform that permits organizations to automate and optimize enterprise processes. It gives instruments for workflow automation, doc era, and types, simplifying the automation of assorted enterprise processes.

Professionals & cons

  • Professionals:
    • Person-friendly interface
    • Interactive course of maps
    • Robust buyer assist & coaching
  • Cons:
    • Lack of superior analytics
    • Restricted workflow automation options & integration capabilities
Nintex BPA G2
Determine 13: Nintex person opinions on G2 14

14.) Salesforce Platform

Salesforce Platform offers a strong set of instruments for constructing personalized enterprise functions and automating workflows. It empowers organizations to automate processes associated to buyer relationship administration (CRM) and past.

Professionals & cons

Salesforce‘s evaluation knowledge exhibits that 12% of feedback give attention to ease of use. Different execs and cons could be listed as in Determine 14:

  • Professionals:
    • Electronic mail automation
    • Environment friendly reporting
    • Enriched dashboards
  • Cons:
Salesforce TR
Determine 14: Salesforce person opinions on Trustadius 15

Inside the realm of IT Course of Automation (ITPA), varied instruments cater to distinct elements of organizational wants. Such instruments embody:

1.Enterprise Course of Automation (BPA)

BPA instruments are instrumental in optimizing and automating end-to-end enterprise processes. By way of the creation of cohesive workflows, these instruments seamlessly combine duties, facilitating a streamlined and environment friendly development of actions. A enterprise course of automation platform performs an important function in enhancing operational effectivity, decreasing errors, and enhancing total enterprise agility by automating complicated and interconnected enterprise processes. Among the instruments thought-about below BPA cowl:

  1. Workflow Automation: Automating the sequence of duties that make up a selected course of or workflow. This might embody duties resembling provisioning and de-provisioning person accounts, software program deployment, or system monitoring.
  2. Orchestration: Coordinating and managing the execution of a number of automated duties to attain a bigger enterprise course of. Orchestration entails integrating totally different programs and guaranteeing they work collectively seamlessly.

2. Robotic Course of Automation (RPA)

RPA instruments deliver a contact of automation by software program robots or ‘bots’ that emulate human actions in rule-based, repetitive duties. These instruments are particularly designed to deal with routine, mundane actions throughout varied functions. By doing so, RPA enhances velocity, accuracy, and scalability in processes, liberating up human assets for extra strategic and artistic endeavors. RPA transforms the automation panorama by introducing a layer of intelligence and adaptableness to rule-driven processes.

3. IT Automation Instruments

IT automation focuses on optimizing and streamlining IT operations. These instruments cowl a spectrum of capabilities, from automating routine duties to managing IT companies and infrastructure. The overarching purpose is to boost effectivity, scale back handbook intervention, and make sure the easy functioning of IT processes, in the end contributing to a extra agile and responsive organizational IT atmosphere.

IT automation software program embody instruments like workload automation instruments (WLA), IT service administration instruments (ITSM) and different RMM automation instruments.

What’s IT course of automation (ITPA)?

IT Course of Automation (ITPA) refers to using know-how to create repeatable directions and processes to switch or scale back human interplay with IT programs. The purpose of IT course of automation is to streamline and simplify routine duties and workflows inside a company’s IT atmosphere. This may result in elevated effectivity, lowered errors, and improved total operational effectiveness.
Discover IT course of automation use instances to discover ways to deploy ITPA instruments.

What’s the distinction between IT automation and IT course of automation?

There’s a distinction between IT automation and IT course of automation, though the phrases are largely used interchangeably. Right here’s a breakdown of the important thing variations:
IT Automation:
1. Broad time period: IT automation is a extra common time period that encompasses any use of know-how to carry out duties in an IT atmosphere with out handbook intervention.
2. Not essentially sequential: IT automation might contain using scripts, instruments, or software program to carry out particular duties however may not comply with a structured, sequential workflow.
IT Course of Automation (ITPA):
1. Centered on processes: IT course of automation particularly focuses on the automation of structured and repeatable processes throughout the IT area.
2. Structured workflows: ITPA is extra involved with the orchestration and automation of end-to-end processes, involving a number of duties and presumably a number of programs.

What are the advantages of IT course of automation?

IT course of automation (ITPA) gives a number of advantages to organizations, contributing to improved effectivity, reliability, and total operational effectiveness. Listed here are some key benefits:
1. Improves effectivity:
Quicker execution: Automated processes can full duties a lot sooner than handbook strategies, resulting in faster total course of execution.
Useful resource optimization: Automation permits organizations to allocate assets extra successfully, decreasing the necessity for handbook intervention in routine duties.
2. Enhances accuracy:
Lowered human error: Automation minimizes the danger of errors that may happen with handbook processes, resulting in extra correct and dependable outcomes.
Consistency: Automated processes be sure that duties are carried out persistently in accordance with predefined guidelines and requirements.
3. Reduces prices:
Creating time for greater worth duties: By automating repetitive and time-consuming duties, organizations can scale back labor prices and unlock personnel for extra strategic and value-added actions.
Operational price financial savings: Effectivity good points from automation can result in total price reductions in IT operations.
4. Permits scalability:
Versatile scaling: Automation allows organizations to scale their operations extra simply to accommodate progress with out a proportional improve in handbook effort.
Dealing with complexity: As IT environments turn into extra complicated, automation helps handle the elevated workload with out a linear improve in staffing.
Ensures compliance and safety: Constant compliance: Automated processes could be designed to stick to regulatory necessities and inside insurance policies persistently.
Enhanced safety: Automated safety processes can reply quickly to threats, decreasing the probability of safety breaches.
5. Advances visibility and management:
Actual-time monitoring: Automation usually contains monitoring capabilities, offering real-time insights into the standing of processes and programs.
Centralized management: Centralized administration of automated processes permits for higher management and coordination throughout the IT infrastructure and efficient mission administration methods.
Occasion-driven automation: Automation triggered by particular occasions permits for speedy response to incidents, minimizing downtime and potential disruptions.
6. Accelerates buyer expertise:
Quicker service supply: Automated processes allow faster supply of companies and responses to buyer requests, resulting in improved satisfaction.

What are the challenges of IT course of automation?

Whereas IT course of automation (ITPA) gives quite a few advantages, there are additionally challenges and concerns that organizations might face throughout implementation. Listed here are some frequent challenges related to IT course of automation:
1. Complexity of implementation:
1. Studying curve: Implementing automation instruments and frameworks usually requires a studying curve for IT workers, significantly if they aren’t conversant in scripting or programming languages.
2. Integration challenges: Integrating automation into current IT programs and workflows could be complicated, particularly in heterogeneous environments with various applied sciences.
2. Upkeep overhead: Automated processes require ongoing upkeep to make sure they continue to be efficient and aligned with evolving enterprise wants. This may contain updating scripts, dealing with modifications in system configurations, and addressing compatibility points.
3. Safety Issues: Automated processes can turn into targets for cyberattacks if not correctly secured. Organizations should implement strong safety measures to guard automated workflows.
4. Over-Automation: Automating with out a clear understanding of the underlying processes or with out evaluating the need of automation for a selected process can result in inefficiencies and wasted assets.
5. Monitoring and auditing: Monitoring and auditing automated processes could be difficult, and organizations should spend money on instruments, resembling course of intelligence and course of mining that present visibility into automated workflows to determine and tackle points.

Enterprise course of automation (BPA) entails using know-how to automate complicated enterprise processes. Course of automation instruments embody robotic course of automation (RPA), workflow automation software program and enterprise course of automation software program.

IT course of automation (ITPA) is a subset of enterprise course of automation that particularly focuses on automating duties and workflows throughout the IT area.
Whereas enterprise course of automation can embody a broader spectrum of organizational actions, IT course of automation targets duties and workflows throughout the data know-how realm, contributing to improved operational efficiency and useful resource optimization.

Important capabilities for ITPA instruments

Listed here are key capabilities of IT course of automation instruments:

1. Integration and Compatibility: A perfect ITPA device should combine with a wide range of IT programs, functions, and platforms. This manner, companies can guarantee seamless communication and knowledge trade between totally different instruments and programs within the IT atmosphere.
2. Scripting and Coding Help: That is the assist for scripting and coding to create customized automation scripts or prolong automation capabilities.This function permits organizations to tailor automation processes to particular wants and combine with current scripts or code.
3. Occasion-Pushed Automation: It refers back to the means to set off automation processes based mostly on particular occasions or situations. This function allows responsive and dynamic automation, permitting actions to be taken in real-time in response to modifications within the atmosphere.
4. Monitoring and Reporting: Instruments ought to present monitoring capabilities to trace the standing and efficiency of automated processes, together with reporting options for evaluation. This manner, they provide visibility into the execution of automated duties, ease troubleshooting, and assist steady enchancment.
5. Safety Options: Incorporation of safety measures to guard automated processes and guarantee compliance with safety requirements. ITPA security measures safeguards in opposition to potential vulnerabilities and unauthorized entry to delicate data.
6. Error Dealing with and Exception Administration: Mechanisms for figuring out, dealing with, and resolving errors or exceptions that will happen throughout the execution of automated processes. This function improves the reliability and resilience of automation by addressing points promptly.
7. Scalability: It’s the functionality to scale automation processes to deal with elevated workloads and rising IT environments. A scalable IT course of automation device ensures that automation stays efficient because the group expands, stopping bottlenecks.
8. Model Management: It refers back to the means to handle and monitor totally different variations of automation workflows. It’s important for collaboration, facilitating rollback in case of points, and guaranteeing model consistency in complicated automation environments.
9. Audit Path: Logging and auditing options to take care of a file of actions carried out by automated processes. This function helps compliance, troubleshooting, and accountability by offering a clear historical past of automation actions.

Transparency assertion

AIMultiple collaborates with varied know-how distributors, together with Redwood, providing options like Lively Batch and RunMyJobs.

Additional studying

Discover out extra on IT automation:

Discover different automation instruments helpful for IT groups:

Exterior sources

  1. The Influence of Automation on IT Operations.” Freeform Dynamics Ltd. July 2017. Entry December 6, 2023.
  2. Redwood person opinions.” G2. Accessed December 5, 2023.
  3. ActiveBatch person opinions.” G2. Accessed December 5, 2023.
  4. AutoSys person opinions.” G2. Accessed December 5, 2023.
  5. Management-M person opinions.” Trustradius. Accessed December 5, 2023.
  6. Fortra’s Jams person opinions.G2. Accessed December 5, 2023.
  7. Stonebranch person opinions.” G2. Accessed December 5, 2023.
  8. Automate by Fortra person opinions.” G2. Accessed December 5, 2023.
  9. AutomationEdge person opinions.” G2. Accessed December 5, 2023.
  10. IBM RPA person opinions.” Trustradius. Accessed December 5, 2023.
  11. UiPath RPA person opinions.” G2. Accessed December 5, 2023.
  12. Kissflow person opinions.” G2. Accessed December 5, 2023.
  13. Laserfiche person opinions.G2. Accessed December 5, 2023.
  14. Nintex person opinions.G2. Accessed December 5, 2023.
  15. Salesforce person opinions.” Trustradius. Accessed December 5, 2023.