REDWOOD CITY, Calif. — April 5, 2021 — Fame, the worldwide chief in status expertise administration (RXM), at the moment introduced it has acquired Nuvi, a sturdy social buyer expertise (CX) software program firm primarily based in Lehi, Utah. Nuvi’s award-winning social listening and knowledge visualization capabilities are a powerful complement to Fame’s revolutionary platform constructed for the subsequent technology of expertise administration.
At this time, 91% of individuals consider that firms ought to gas innovation by listening to their prospects. But, solely 32% of selling and buyer expertise professionals consider they’ve entry to the data they should perceive prospects’ wants. This dynamic has created a dramatic hole between buyer expectations and an organization’s potential to collect suggestions knowledge and shortly act on it. With this acquisition, Fame has created a powerhouse platform that effortlessly combines conventional expertise administration (surveys) with digital expertise (enterprise listings) and expertise administration (critiques and social media suggestions) to present manufacturers a real 360-degree view of sentiment. Prospects can now entry unbelievable social listening and knowledge visualization capabilities that can assist them handle their interactions at scale, seize suggestions knowledge, and remodel it into gas to develop their enterprise.
“Fame’s acquisition of Nuvi demonstrates our continued dedication to innovation in service of serving to firms elevate their buyer expertise applications by turning suggestions into the enterprise insights that fuels progress,” stated Joe Fuca, CEO, Fame. “The chance to capitalize on real-time client suggestions flooding in from social media is now, and Fame’s RXM platform is the one complete software program constructed for next-generation manufacturers.”
Nuvi Joins The Fame Household
Nuvi, which stands for “New Visualizations”, is a unified social listening and buyer expertise software program firm serving to firms perceive and have interaction with their prospects on social media platforms equivalent to Twitter, LinkedIn, Fb, Reddit and extra. The most important world enterprises throughout retail, know-how, hospitality and extra all depend on Nuvi to handle their social media listening applications.
“Nuvi has been hyper-focused on enabling our prospects to succeed throughout Social Buyer Expertise channels. We’re extremely excited to affix Fame and produce our social media experience to an already strong feedback-to-action platform,” stated Michael Mullarkey, Nuvi CEO. “Fame is gaining an skilled group of engineers and leaders who perceive find out how to assist companies drive impactful buyer interactions throughout all social media channels. I can’t wait to get this subsequent section of outstanding work began.”
Nuvi workers will be a part of the Fame group and function the corporate’s foundational analysis and improvement workplace in Utah. The corporate will proceed to broaden the Utah workplace footprint with future positions in disciplines equivalent to advertising, customer support and engineering.
Expertise Administration Improvements – Suggestions Fuels Progress
The addition of Nuvi’s real-time social CX know-how demonstrates a continued dedication to constructing world-class software program. With Nuvi’s proprietary AI and pure language processing (NLP) engine, and proficient R&D group, Fame can instantly prolong the platform’s management place by delivering extremely correct and real-time social knowledge prospects want to achieve at the moment’s aggressive market. Buyer-focused groups will discover it simpler to please their prospects and drive enterprise development by three invaluable capabilities:
- Subtle Social Listening – model and competitor mentions can now be hyper-targeted by advanced, but simply managed, key phrase guidelines and filters
- Richer Knowledge and Interactions – with an impressive AI and NLP machine – extra knowledge varieties could be ingested from social posts, enabling extremely correct knowledge insights past run-of-the-mill liking, commenting, responding, and retweeting
- Deeper knowledge understanding – next-level dashboards, segmentation, studies and analytics can embody emotion evaluation, geographic info, and creator knowledge, relying on the supply.
- Register for a webinar showcasing Nuvi’s highly effective social listening and analytics capabilities on Thursday, April 15 right here
- Contact us to schedule a product demo
Fame (previously Fame.com), creator of the Fame Expertise Administration class, is altering the best way firms collect and act on buyer suggestions to drive choice making and improve Buyer Expertise (CX) applications. Fame’s interaction-to-action platform interprets huge quantities of solicited and unsolicited suggestions knowledge into prescriptive insights that firms use to be taught from and develop. 1000’s of worldwide organizations depend on the patented algorithms behind Fame Rating X™ to offer a dependable index of name efficiency as a way to make focused enterprise enhancements. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration companions, together with Google, Fb, Salesforce, J.D. Energy, Amazon and Internet.com, Fame turns suggestions into the gas to develop companies around the globe. Go to status.com to be taught extra.
Alantra served because the unique monetary advisor to Nuvi.