Seasoned Govt Fills New Strategic Function to Bolster Buyer Loyalty and Construct World-Class Help Infrastructure
REDWOOD CITY, Calif. — OCTOBER 18, 2018 — Fame.com, the primary and solely full cloud-based enterprise fame administration platform, immediately named Jason Grier its new government vice chairman and chief buyer officer. Grier is a former government at McAfee and has had a distinguished profession in buyer expertise, assist and operations.
Grier’s addition will assist Fame.com additional strengthen its buyer assist and repair operations to drive loyalty, retention and income progress. He’s a former senior vice chairman of world assist operations and chief buyer officer at McAfee, the place he efficiently launched their enterprise-wide Internet Promoter (NPS) program. He additionally led assist operations technique, together with the design of a buyer survey and loyalty program.
“I’m thrilled to affix Fame.com and assist additional improve what’s already recognized all through the {industry} as a company that delivers a world-class buyer expertise,” stated Jason Grier, EVP and chief buyer officer at Fame.com. “I initially determined to affix to be part of an thrilling progress firm with an industry-leading product. Attending to know the folks on the firm additional bolstered my resolution. It is a successful group.”
Buyer Expertise Skilled Brings a Wealth of Confirmed Experience and Management
Grier spent greater than a decade at McAfee, most not too long ago as vice chairman of world assist operations and chief buyer officer, accountable for 1000’s of pros throughout a number of enterprise classes. He has expertise throughout a various number of verticals, together with buyer assist and success, high quality, enterprise intelligence and analytics, workforce administration, assist engineering operations and malware assist operations.
Throughout Grier’s tenure at McAfee his groups received quite a few awards and honors, together with the celebrated Intel High quality Award for excellent high quality and personification of Intel’s values, the very best group honor given at Intel. His groups additionally received two TSIA Star Awards, two Service & Help Professionals Affiliation Awards, and a Stevie Award for innovation in motion.
Previous to McAfee, Grier held positions as vice chairman {of professional} companies at Sutherland World Companies and vice chairman of telesales at Covad Communications.
“Jason is an authority not solely on optimizing the client expertise, however constructing award-winning groups and designing applications for shoppers that set {industry} requirements,” stated Joe Fuca, CEO of Fame.com. “His honor-filled profession and tireless work ethic are a super match for Fame.com, and it received’t be lengthy earlier than our prospects really feel his presence.”
About Fame.com
Fame.com delivers the one built-in SaaS platform that helps enterprises enhance their fame with customers on-line and onsite, throughout the whole buyer journey – from discovering a location on search, to conversion, to operational enhancements that ship a greater buyer expertise.
Fame.com expertise has managed tens of hundreds of thousands of shopper critiques, surveys and social media interactions throughout tons of of 1000’s of on-line factors of presence for world corporations spanning 77 {industry} verticals, together with healthcare, retail, automotive, eating places and others. Fame.com is a World Financial Discussion board World Development Firm and is funded by the identical top-tier enterprise capital companies that backed Google, Fb, Cisco and Microsoft. To be taught extra, go to www.fame.com.
Media Contact:
Brigit Valencia
BOCA Communications
360.597.4516
fame@bocacommunications.com
