New Addition to Management Group Underscores the Firm’s Dedication to Innovation and Teamwork, Together with Sustained Monetary Progress
REDWOOD CITY, Calif. — April 8, 2020 — Fame.com, supplier of the primary and solely full cloud-based enterprise fame and buyer expertise administration platform, at this time named Amir Jafari as the corporate’s new CFO. On this function, Jafari will faucet into his historical past of serving to firms considerably elevate their monetary efficiency by way of sturdy processes that emphasize innovation and teamwork.
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Fame Issues Now Extra Than Ever
Social media and on-line critiques at the moment are ubiquitous, giving shoppers unprecedented entry to information in regards to the manufacturers they work together with. Customers use this information to determine the place they spend their cash, making fame administration extra vital than ever for companies. On the middle of all of it is buyer expertise (CX) and continuous interplay between prospects and types. Whether or not a buyer’s suggestions is constructive or detrimental, it is important for companies to handle their on-line listings, instantly reply to buyer suggestions, and use that suggestions to additional refine the expertise for purchasers. On this vein, Fame.com is the one platform that helps manufacturers obtain these targets as a way to enhance each CX and their backside line.
“I’ve watched the CX market evolve through the years, and it’s clearly extra vital than ever for companies to have a CX technique in place,” mentioned Jafari. “With a customer-first mentality as a part of its DNA, Fame.com is uniquely positioned to thrive because the chief in CX and fame administration. I’m honored to hitch Fame.com’s purpose-driven administration workforce, and I’m dedicated to serving to Fame.com execute its targets and construct on its momentum.”
As CFO, Jafari will oversee Fame.com’s HR, IT, actual property, company growth and finance operations whereas serving to develop a long-term technique to make sure the corporate continues on its present development trajectory. Over the previous 15-plus years, Jafari has held a lot of key monetary roles throughout a wide range of organizations. He most just lately spent 5 years at ServiceNow, the place he helped create the Finance and Authorized enterprise unit, which he finally led because the VP and basic supervisor. Previous to this, he served as the corporate’s vice chairman of finance and company controller. Jafari additionally served as senior director of finance and assistant controller at Atmel Corp., and director of monetary planning and evaluation at InvenSense. Jafari has additionally held monetary positions at Magellan Navigation, AppliedMicro and Memec.
“Amir’s historical past of progressive management of monetary groups and affinity for the CX area make him an ideal addition to the Fame.com workforce,” mentioned Joe Fuca, CEO, Fame.com. “He has demonstrated spectacular development and outcomes at each cease throughout his profession, because of each his monetary know-how and talent to successfully handle groups. As CFO, Amir will play a key function in serving to the corporate proceed to satisfy and exceed its targets and additional our mission of enabling companies of all sorts ship the absolute best expertise to their prospects.”
Fame.com pioneered the web fame administration (ORM) class. We proceed to steer the cost with the one confirmed, unified CX and on-line fame administration platform, and progressive, customer-driven options. Our SaaS-based Fame.com platform manages tens of hundreds of thousands of client critiques and client interactions throughout lots of of 1000’s of touchpoints. The patented algorithms behind Fame Rating are primarily based on greater than a decade of deep machine-learning and knowledge science experience, offering companies with a dependable index of name efficiency that they will use to make focused CX enhancements — and enhance their capacity to get discovered, get chosen and get higher. To study extra, go to www.fame.com.