GoDaddy Staff Innerview: All people Writes


A part of our dedication to offering all the assistance it’s worthwhile to succeed on-line sees us sustaining an enormous library of how-to content material. The GoDaddy Assist Heart contains greater than 4,000 concise, step-by-step articles that element the profitable use of all of the services and products we provide – a key useful resource for purchasers and our Guides alike.

Creating this content material is a crew of 12 people, answerable for Assist articles for all new merchandise and options, adjustments to current product options, integrating content material from new acquisitions, and responding to tons of (if not hundreds) of suggestions submissions yearly.

Discuss a large accountability, proper?

It’s why we launched our All people Writes program. With All people Writes, volunteer staff at GoDaddy step in to help the comparatively small crew whose content material generates greater than   million periods annually – kinda like calling up the Nationwide Guard when issues get overwhelming.

This partnership ensures Assist content material stays well timed and correct. People with All people Writes depend on deep expertise with GoDaddy merchandise and buyer wants, in addition to the drive to go above and past in creating the very best expertise.

Hear it from the All people Writes crew

We checked in with the All people Writes crew to see how they handle their major obligations whereas guaranteeing our Assist content material stays… useful?

What made you volunteer for All people Writes?

I volunteered for All people Writes after years of giving suggestions to the content material writers to enhance Assist articles. It appeared solely pure that I ultimately helped to make these adjustments myself. I’ve been contributing my suggestions to enhance our Assist content material from manner again within the day. As anybody in Care is aware of, we’re solely nearly as good as our sources.

While you assist/promote tons of of merchandise it’s unattainable to memorize every part so that you want to have the ability to belief that the knowledge in Assist content material is correct. Volunteering for All people Writes is type of my manner of giving again to these in Care who’re on the entrance strains with prospects daily utilizing these Assist articles. If Assist content material can help them with gross sales and assist, all of us profit.

Heather Lawless, World Superior Operations Specialist

The Web site Safety Assist paperwork are an enormous job, and I knew I might use my information of our merchandise to ensure they’re one of the best they will presumably be

Celise Davison, Web site Safety Assist Analyst

When my supervisor shared with me the main points indicating that we’re going to work on a brand new undertaking and associated to Assist articles, I obtained excited as a result of I all the time questioned which crew is answerable for managing all that info for purchasers and serving to them with the step-by-step processes. Extra info was shared that it requires some HTML tags information that made me conform to this undertaking.

Vinay Soni, Superior Technical Assist Consultant

I all the time had a curiosity to know the way Assist articles are created. I knew they’re written in HTML, however that HTML appears completely different. After which lastly I obtained this chance to study it. It was fairly an attention-grabbing journey the place I realized about customized HTML.

Shubham Dhiman, Superior Technical Assist Consultant

Writing has all the time been a ardour of mine, whether or not it’s literature or conjuring up technical paperwork. Ever since I joined GoDaddy and came upon about All people Writes I used to be fast to leap in and get entangled. It’s additionally an ideal alternative to hone my troubleshooting expertise and product information, since writing technical documentation lets you get first-hand expertise with a bunch of various merchandise.

Pit Bozionelos, WooCommerce Assist Engineer

I used to be very excited to volunteer for All people Writes to get entangled in managing our Assist articles. This was an ideal alternative for me to have direct impacts on deeply understanding our product options, creating the Assist assist for these options and ensuring these had been produced in a well timed method to be used by our inside assist groups, in addition to our prospects. It additionally gave me the prospect to develop my expertise into studying HTML coding, one thing I might by no means have achieved with out this chance.  I’m so glad to be a part of this course of and look ahead to supporting all I can sooner or later.

Timothy O’Shea, Senior Undertaking Supervisor

Do you’ve got a selected space of experience?

I take into account my space of experience to be something associated to our Web site Builders and Domains. Inside processes and CRM guides are additionally topics I wish to deal with.

—Heather Lawless, World Superior Operations Specialist

I work in Product Assist for Web site Safety, and we provide assist for backups, monitoring and the firewall. The backups we offer are pretty new and the product continues to be being up to date, so I’m principally engaged on Assist articles for the backups operate of Web site Safety.

—Celise Davison, Web site Safety Assist Analyst

I’m good with servers and web site growth languages akin to HTML, PHP and React JS. I believed it might be nice enjoyable to jot down down every part in HTML and, if required, different languages.

—Vinay Soni, Superior Technical Assist Consultant

Laptop purposes and languages. I’m presently in a studying section as I’m working towards different languages alongside.

—Shubham Dhiman, Superior Technical Assist Consultant

Sure. I’m principally centered on WooCommerce-related articles in addition to new commerce instruments for the Managed WordPress and Managed WooCommerce Shops platforms. It has been an enormous privilege engaged on documenting options for these platforms, as a whole lot of progressive work is occurring there that each retains me on my toes and permits me to be taught a bunch of recent stuff daily.

—Pit Bozionelos, WooCommerce Assist Engineer

My space of experience focuses on Assist articles for our gTLD, ccTLD and Legacy Product strains. I handle new article creations and updates to those product strains and guarantee all of the product options are correctly represented for view to our inside customers and out of doors prospects.

—Timothy O’Shea, Senior Undertaking Supervisor

What’s essentially the most difficult undertaking you’ve labored on up to now?

Updating any outdated hyperlinks to the previous L2Chat was fairly the problem as a result of there have been so many. Any time we make adjustments to our interfaces or methods, it may be formidable to replace all affected articles but additionally very satisfying.

—Heather Lawless, World Superior Operations Specialist

Relearning HTML and complying with the GoDaddy fashion guides might be essentially the most difficult for each article I write.

—Celise Davison, Web site Safety Assist Analyst

Each undertaking is a problem in itself as we’ve to inspect every part as a result of we’re ensuring that every part is appropriate and significant for others. It ought to be easy and straightforward to grasp.

—Vinay Soni, Superior Technical Assist Consultant

As soon as, 100-plus articles had been assigned to me. That was difficult and enjoyable work on the identical time.

—Shubham Dhiman, Superior Technical Assist Consultant

Documenting the Advertising & Socials integration for Managed WooCommerce Shops. It has been difficult, as we began documentation earlier within the growth course of and we needed to undergo a whole lot of iterations till getting it proper.

—Pit Bozionelos, WooCommerce Assist Engineer

Essentially the most difficult undertaking I’ve been concerned in took me outdoors the consolation zone of my regular space of experience, which was rewriting Assist articles for the Aftermarket crew. This was an thrilling alternative for me that concerned intensive analysis into how their options functioned with the brand new adjustments, creating the steps within the new course of flows and creating all the brand new display photographs essential to replace the Assist article line right here. It was rewarding for me to go from no information of this space to an in-depth understanding of the way it labored. With out this chance, I might by no means have achieved such a job.

—Timothy O’Shea, Senior Undertaking Supervisor

What’s been essentially the most rewarding factor, total, about All people Writes?

Figuring out others are benefiting from the updates is essentially the most rewarding factor. When a Information tells me they noticed the knowledge they wanted in a Assist article I helped to jot down, it makes all the trouble value it. I hope individuals proceed to supply suggestions after they see the necessity.

—Heather Lawless, World Superior Operations Specialist

With the ability to present simple, useful articles that our crew can relay to prospects who will assist lower down on our total ticket quantities.

—Celise Davison, Web site Safety Assist Analyst

Essentially the most rewarding factor about All people Writes is that you just got here throughout nearly all the merchandise underneath GoDaddy and it actually helps to grasp what precisely that product does and the way we are able to do way more underneath it. Second factor is teamwork. Because the title suggests, “All people Writes,” so it’s for all and everyone seems to be welcome to assist.

—Vinay Soni, Superior Technical Assist Consultant

Information I might say. I’ve realized so much in regards to the code.

—Shubham Dhiman, Superior Technical Assist Consultant

Attending to work with extra individuals captivated with writing, in addition to hitting the “Publish” button after working arduous on a undertaking. Plus, attending to be a part of the method of the creation of recent options.

—Pit Bozionelos, WooCommerce Assist Engineer

I believe essentially the most rewarding factor for me has been the chance to discover new areas, challenges and be taught new issues that will by no means even have been on my radar in my each day routine. I’ve been capable of achieve a a lot deeper understanding of our gTLD, ccTLD and Legacy product strains and perceive the significance of this info being given in assist of our inside and exterior prospects. It has additionally been rewarding for me to fearlessly step out into unknown areas, discover them and use my newly realized information to make a distinction in relaying info on to our customers.

—Timothy O’Shea, Senior Undertaking Supervisor


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