Inside Canon’s Impressively Stocked Olympic Professional Digicam Service Facility


The 2020 Olympics in Tokyo are nicely underway and regardless of adjustments that needed to be made due to the COVID-19 pandemic, Canon — like Nikon — has arrange a fully-staffed Olympic digicam restore and mortgage facility that’s house to an enormous arsenal of cameras and lenses.

Riki Kakizaki, one among Canon’s World Sports activities Occasion Skilled Help Division leads, gave PetaPixel a tour of its facility whereas additionally answering questions concerning the steps the corporate has taken to guarantee the security of each photographers and its workers. The again of the power proven within the pictures beneath is often off-limits to guests.

Riki Kakizaki, World Sports activities Occasion Skilled Help Division, Picture Imaging System Advertising Headquarters

“As a result of the Tokyo 2020 Olympic and Paralympic Video games are being held with out spectators, the worth of press pictures is bigger than ever,” Kakizaki tells PetaPixel.

“We at Canon are doing our utmost to offer help for photographers in order that they don’t miss a single second of the athletes’ performances. We look ahead to photographers capturing historic and highly effective moments of the Video games with Canon cameras. We additionally consider there shall be a wide range of use instances and pictures types made doable by such gear as distant picture seize programs.”

Canon has taken dramatic steps to function effectively and inside expectations regardless of the problems introduced on by the pandemic and the restore facility is engaged on a 24-hour turnaround schedule regardless of all of the restrictions.

“To be able to present full service (restore, inspection, cleansing, loaning of kit throughout restore), we choose a location as near the occasion as doable and dispatch our most extremely expert workers. As well as, we offer the mandatory components and parts for the present hottest/extensively used gear in order that we are able to make full repairs,” Kakizaki says.

“This permits us to offer speedy service, full most repairs and return gear to photographers in 24 hours or much less. Within the case of inspections and cleansing, we are able to usually return gear inside one hour. The best profit to us is that photographers are capable of proceed capturing pictures, with out interruption, utilizing the gear they’re most aware of.”

Photographers who usher in gear for restore or service can anticipate to select up that gear the subsequent day and are given a loaner digicam or lens within the meantime. Moreover, Canon can present loaner gear if there are different points.

“Prior to now, there was an incident through which a photographer’s gear was stolen, and we specifically supplied them with loaner gear so they may proceed taking pictures,” Kakizaki says. “In one other case, a photographer’s gear was broken when an athlete by accident collided with them. We had been capable of totally restore the gear and return it to the very grateful photographer inside 24 hours.”

Whereas Canon declined to touch upon what number of cameras and lenses it has available, the pictures supplied by the corporate one other from Jeff Cable (who has an in depth weblog put up concerning the facility on his web site) present that Canon stocked the power totally regardless of early indications displaying that there could be limitations on how the corporate might function. This turned out to be exceptionally fortuitous, as, on the eleventh hour, Canon was allowed to function its facility in full, although loans are solely supplied as replacements for gear that’s at the moment being repaired.

Whereas the Canon 1DX Mark III is the first digicam utilized by professionals and as such Canon has probably the most of that mannequin obtainable, Kakizaki says that the corporate has an enormous variety of super-telephoto lenses, zoom lenses, and EOS R5 and R6 digicam our bodies obtainable. Through the tour, he confirmed that the preferred lens that has been requested for mortgage is the EF 200-400mm f/4L, the shelf for which was empty.

Picture by Jeff Cable

It’s well-known that there are a number of photographers on the Olympics who’re at the moment testing Canon’s forthcoming EOS R3 digicam so as to have real-world testing happen in order that photographers can present suggestions to Canon on how the brand new gear operates. These exams have revealed the digicam will characteristic a 24-megapixel sensor. Whereas Kakizaki did agree that the cameras are being examined, he and Canon stopped wanting offering particulars on what precisely the corporate is hoping to listen to from photographers concerning the R3 and what the corporate may do with that info. That mentioned, the suggestions will show invaluable.

“We extremely worth the suggestions given to us by photographers who use Canon gear, and going ahead, we are going to proceed to make each effort to answer such suggestions when creating merchandise,” Kakizaki says.

Through the tour, Kakizaki confirmed the varied ranges of safety which might be in place to maintain the percentages of contracting the virus low.

“Numerous measures have been taken so as to adjust to laws meant to stop the unfold of COVID-19 infections,” Kakizaki says. “Because of journey restrictions, we couldn’t usher in workers from abroad. As an alternative, the workers offering help at this 12 months’s service sales space are all Japanese.”

Photographers, of which over 100 commonly go to the sales space day by day, wait in a line that has socially distanced factors alongside the facet of the sales space. There are a number of show displays that request using masks, hand washing or sanitizing, and social distancing as nicely. When referred to as up, the principle entrance counter is split into a number of sections which might be cordoned off with plastic partitions. Photographers place any gear that they need to have serviced right into a basket, which is then taken to the again. On this approach, there isn’t any direct contact between a Canon workers member and the photographer. Your entire floor space can be disinfected between photographers.

The restore heart itself is impressively staffed, and every technician is required to put on masks and gloves whereas working. Moreover, plastic partitions are in place between every workers member’s workstation. Canon was unable to clarify precisely what occurs to gear from the purpose a photographer drops it off to the time it’s picked up the subsequent day, however Kakizaki did present the completely different stations inside the facility the place cameras are repaired, cleaned, examined, and saved.

The Canon Olympic skilled photograph service Middle appears to be like deceptively small from the entrance of the sales space, as behind these closed doorways there are racks of digicam gear and numerous areas the place the corporate’s technicians can work. Canon has a number of particular areas that permit them to check the efficiency of longer focal size lenses, for instance, in addition to an space that may be made totally darkish to permit the workers to check a digicam’s sensor efficiency in numerous gentle circumstances.

For extra pictures that go behind the scenes at Canon’s photograph service heart on the Tokyo Olympics, Jeff Cable has further pictures value testing.

Picture credit: Photographs supplied courtesy of Canon except for these which might be particularly famous.


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