J.D. Energy and Fame.com Create Alliance, Integrating Social Media & Fame Administration with Strategic Buyer Expertise Options

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Alliance is Newest Motion by J.D. Energy to Broaden Buyer Expertise Ecosystem

COSTA MESA and REDWOOD CITY, Calif. – OCTOBER 16, 2018 — Persevering with to construct the business’s modern, most complete buyer expertise resolution, J.D. Energy has taken one other step in constructing a digital ecosystem that may allow manufacturers to extra successfully perceive the weather of buyer satisfaction, this time by way of an alliance with Fame.com.

The alliance combines J.D. Energy’s world-leading client analysis, information analytics and advisory capabilities with Fame.com’s unmatched know-how for capturing buyer insights from social media and evaluate websites, to create a unified buyer expertise information resolution for B2C enterprises all over the world.

[tweetshare tweet=”The combination of J.D. Power’s capabilities and the Reputation.com platform delivers a more holistic view of customer feedback, enabling businesses to provide an improved experience to their customers.” username=”Reputation_Com”]

Till now, consumer-facing companies had been unable to seize, consolidate and deeply analyze buyer suggestions from market analysis, surveys, on-line client critiques, social media posts and different sources in a unified, built-in platform.

Beneath the alliance, J.D. Energy offers its information and analytics experience and Fame.com applies machine studying and pure language processing to the cloud of unstructured textual content on social media and evaluate websites. The mix delivers a singular platform for producing the shopper expertise insights corporations want to enhance operations, increase Internet Promoter Rating®, increase Fame Rating, differentiate service and compete extra successfully.

“Managing a model’s on-line status—and balancing it with different sources of suggestions—has by no means been extra vital,” mentioned Bernardo Rodriguez, Chief Digital Officer at J.D. Energy. “We are able to advise purchasers on their on-line status and the way that performs into their general buyer satisfaction associated to J.D. Energy benchmarks and buyer analysis. High corporations need to differentiate themselves on buyer expertise, and meaning taking a holistic have a look at all types of buyer suggestions.”

J.D. Energy’s business benchmarks and status for independence and integrity have established it as one of many world’s most well-known and trusted manufacturers. The group has captured and analyzed the Voice of the Buyer throughout greater than a dozen industries globally for 50 years. By way of its proprietary index mannequin, the corporate identifies the numerous drivers of buyer expertise, precisely measures and hyperlinks their impact to enterprise outcomes, and uncovers insights to drive outcomes for purchasers.

Fame.com’s cloud-based status and buyer expertise administration platform for big enterprise offers a 360-degree view of on-line status and buyer sentiment, enabling purchasers to successfully handle each side of the net and onsite buyer expertise. The platform’s superior analytics and reporting capabilities present helpful operational insights that assist purchasers be extra environment friendly, ship higher service and drive visitors, visits and income.

“J.D. Energy has perfected its information analytics and client perception capabilities and is the established world chief throughout a spread of main business verticals,” mentioned Joe Fuca, Chief Govt Officer at Fame.com. “Combining this information analytics experience with Fame.com’s insights from the social net creates a strong and complete resolution that may profit each organizations’ prospects all over the world.”

 

J.D. Energy is a world chief in client insights, advisory providers and information and analytics. These capabilities allow J.D. Energy to assist its purchasers drive buyer satisfaction, development and profitability. Established in 1968, J.D. Energy is headquartered in Costa Mesa, Calif., and has workplaces serving North/South America, Asia Pacific and Europe. J.D. Energy is a portfolio firm of XIO Group, a world different investments and personal fairness agency headquartered in London, and is led by its 4 founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

 

Fame.com delivers the one built-in SaaS platform that helps enterprises enhance their status with shoppers on-line and onsite, throughout your entire buyer journey—from discovering a location on search, to conversion, to operational enhancements that ship a greater buyer expertise.

Fame.com know-how has managed tens of tens of millions of client critiques, surveys and social media interactions throughout a whole lot of hundreds of native factors of presence for world corporations spanning 77 business verticals, together with healthcare, retail, automotive, eating places and others. Fame.com is a World Financial Discussion board International Development Firm and is funded by the identical top-tier enterprise capital corporations that backed Google, Fb, Cisco and Microsoft. To be taught extra, go to www.status.com.

 

Media Relations Contacts

Geno Effler; J.D. Energy; 714-621-6224; media.relations@jdpa.com
Brigit Valencia; BOCA Communications; 360-597-4516; status@bocacommunications.com

About J.D. Energy and Promoting/Promotional Guidelines www.jdpower.com/enterprise/about-us/press-release-info

 

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