Our On-line Popularity Administration Playbook


The writer’s views are completely their very own (excluding the unlikely occasion of hypnosis) and will not at all times mirror the views of Moz.

On-line repute administration will be daunting – however advantageous – for manufacturers or people which might be seeing their search engine shows implicated by third-party content material, and wish to take the reins. When the media controls the narrative, it could possibly result in unfaithful perceptions and a extra biased sentiment down the road. 

At Go Fish Digital, our crew works intently with our purchasers to grasp the delicate difficulty they’re going through so we are able to meet their targets and rectify their on-line reputations.

The scenario

We’d not carry out repute administration companies for any firm that was a rip-off or has participated in fraudulent or deceptive actions. Previous to taking up a shopper, we absolutely analysis the enterprise and guarantee we’re 100% comfy in serving to them with their downside.

When massive manufacturers come to us speaking their search outcomes issues, our crew completely critiques the scenario earlier than we resolve to take it on. Our vetting course of contains doing due diligence on every shopper to make certain we are able to validate the problem. More often than not, a model has a controversial matter or story within the present information cycle that’s populating their search outcomes. In such instances, the mission targets normally embody two issues: altering the sentiment of the narrative and getting any unfavorable articles off of the web page one search outcomes for his or her model.

To provide you a greater concept of how our crew would method a scenario like this let’s check out the semi-current SERP complication we’re seeing for LuLaRoe, a multi-level advertising and marketing firm that sells ladies’s clothes. 

Again in September 2021, a pair very authoritative information websites, Forbes and The Guardian, revealed tales in regards to the “downfall of the corporate” based mostly on the documentary The Rise and Fall of LuLaRoe, which got here out that December. Whereas this isn’t essentially an organization we’d tackle as a shopper, we’re utilizing them for instance as there are particular ORM methods that we might determine to assist enhance the SERPs for his or her model title. 

Our analysis

When researching LuLaRoe, we noticed that each the Forbes and The Guardian articles have been rating on the backside of their web page one search outcomes, just under their Fb web page and simply above their Amazon Storefront profile itemizing. We recorded what every hyperlink was, the place it was rating in, and the sentiment of every for the primary 30 outcomes we discovered. 

As a part of our course of, it’s essential we analysis and contemplate all the variables earlier than placing collectively our plan of enchancment. As talked about above, we start by gathering the search outcomes rankings and assessing every URL we see within the first 30 positions. Our crew tracks the entire components and indicators Google will have a look at when figuring out which URLs they rank for a key phrase. A few of these components embody the relevance of the web page, the key phrase itself, backlink information, click-through price, and social engagement. Gathering this information will be carried out through the use of instruments like MozBar or Moz Key phrase Explorer. As soon as we collect the essential information factors from each hyperlink on the primary three pages or 30 positions utilizing infinite scroll for our key phrase, it’s time to place collectively our method. 

For LuLaRoe’s case particularly, right here’s a number of the information we discovered from the  SERPs:

Our method

The ORM aim remained to regulate as a lot of the primary 30 outcomes as we might, in addition to transfer the unfavorable articles off the web page one outcomes. After doing the information assortment as proven above, we took notice of the areas that we might affect. For instance, you may see that the Amazon hyperlink rating in place eight has zero backlinks, so constructing new high quality backlinks here’s a technique we’d advocate to extend the standard of this sign to Google.

Along with launching our greatest ORM methods, we determined that we’d determine many new items of content material, in addition to replace as a lot present content material as we might. The motion plan for every enterprise scenario is restricted to what we see rating for that model. 

Under, you may see our ORM methods, damaged down into three totally different classes, together with pre-existing content material, present content material, and engagement techniques.

Pre-existing content material methods

Establishing subdomains on the shopper’s web site  

In some instances, we advocate organising subdomains that particularly deal with the controversy. For LuLaRoe, we’d assist them construct out a subdomain on their web site.

Figuring out information articles 

A good thing about a enterprise being within the highlight is that they might have already got loads of mainstream press. We are able to determine any optimistic articles from excessive Area Authority (DA) information websites and different trade publications to advertise. 

For LuLaRoe, we’d not advocate this technique, as there’s an awesome quantity of unfavorable press on the market. They might probably work with an authoritative information web site to publish a bit detailing their aspect of the story or the place the enterprise is now, however we’d counsel doing so down the street,after the mud settles from the unhealthy press. This might produce rating potential as a result of it might be one thing distinctive to the outcomes of the model.

Reviewing Wikis & different profile pages

We advocate taking inventory of any Wikis and present profile pages a model already has on the market. For instance, LuLaRoe might replace its Crunchbase profile commonly. Doing so could have the potential to maneuver the profile upward within the model’s SERP.

In LuLaRoe’s case, we’d additionally advocate taking full benefit of its YouTube presence by including new movies with a “new mild” sentiment, and turning off all feedback on every video. Since we see their YouTube profile rating extremely on their web page two search outcomes, it is a area that has the potential to maneuver above the unfavorable tales rating on web page one.

New content material methods

Put up on websites you’ve relationships with (or personal)

This might be a companion that has a very totally different area than you, or one other model that you’ve labored with prior to now and have an excellent relationship with. Reaching out to those confidants to create new optimistic press surrounding the subject might assist to get one thing new within the SERPs. 

Leveraging any present relationships, or forging new ones, is a method that might probably work for LuLaRoe.   

Analysis article directories

Random listing websites are to not be forgotten. In doing analysis on the particular trade you’re trying to affect, you may suss out listing listings to broaden your presence on. 

That stated, this isn’t a method that might make a lot of a distinction for an enormous model like LuLaRoe, however it might be used to make their n total repute look cleaner and extra put collectively. 

Set up mini blogs

We’d advocate organising plenty of mini blogs on WordPress, Blogger, Posterous, and Tumblr, in addition to  a couple of different WordPress MU websites now we have recognized with excessive rating potential. 

However once more, these mini blogs could not have the high-ranking potential to make a major distinction for a much bigger model like LuLaRoe 

Take possession of different domains

We’d advocate buying the .com, .web, and .org variations of the precise match domains for the search phrase –together with the brandnamecharity.com. The overall content material we’d advocate including to those pages would come with buyer testimonials, optimistic tales, basic details about the corporate, satisfaction ensures, posts that debunk misinformation, and different tales that both did not pertain to the problem in any respect or present optimistic features about our shopper. 

Additionally, creating new profiles on websites like Medium, or doing an IdeaMensch interview, might assist optimistic managed content material to rank extremely in your outcomes.

Engagement methods

Hyperlink constructing

We extremely advocate the hyperlink constructing tactic for all manufacturers, particularly LuLaRoe. On the subject of optimistic sentiment that has a low backlink information quantity, constructing hyperlinks can assist to extend that quantity. To do that, we’d work with area of interest bloggers to construct new hyperlinks to the URLs which might be rating under the unfavorable hyperlinks on web page one. The aim is to construct backlinks to multiple goal so these weblog posts aren’t all a couple of particular model as the subject, however reasonably, point out the model in passing. 


One other useful tactic entails making the most of interlinking alternatives from the model’s essential web site to the optimistic URLs we see rating inside the first 30 outcomes for the model. This can assist to indicate Google that they’re related, essential, and needs to be related to the model.  

Click on-through price (CTR) search crew

The aim right here is to ship clicks to sure optimistic targets within the SERPs to assist transfer them above the unfavorable. Like different techniques, that is about sending indicators to Google that the goal is a worthwhile piece of content material to placed on the primary web page of the SERPs. We’d advocate sending high-value, US or native, clicks to the goal URLs you determine. For LuLaRoe these embody the Amazon Storefront, thredUP, Poshmark, LuLaRoe Bless, Twitter, YouTube, eBay, and Pinterest URLs.

Competitor analysis  

One other tactic we’d advocate is to check out rivals in your trade. Gathering a much bigger image of what’s rating in an identical manufacturers’ SERP might offer you concepts of what to duplicate. Generally, you might even discover a random profile rating for a competitor that you just don’t have a profile on. LuLaRoe ought to check out different massive manufacturers going through comparable controversies to achieve information on the place and the way they responded and moved ahead. 

Influencer engagement 

Working with influencers and different social media engagers within the house is so essential. Not solely does it convey consciousness to the concepts you are making an attempt to advertise, however it helps to extend engagement to articles that your model wish to see increased within the search outcomes. LuLaRoe might actually profit from working with any influencers who assist their new enterprise route and are prepared to assist clear up their repute.

Case research & monitoring progress 

With out freely giving any of our previous shopper’s mission particulars, we needed to provide you an concept of a number of the outcomes we’ve seen after making use of our techniques. The questionable scenario was surrounding a business a couple of controversial matter at the moment. After getting unfavorable information protection, we noticed a couple of unfavorable articles “stick” on the web page one outcomes for his or her model. Utilizing our proprietary expertise for repute administration monitoring, we calculated what’s referred to as the “Sentiment Rating” of the search consequence to be a 91. 

Our crew took the time to thoughtfully overview all features of the model’s search outcomes, as I detailed above. From there we utilized the techniques we thought would make a distinction and made sense contemplating the trade. The methods that have been profitable on this case included rising click-through price, hyperlink constructing, and social engagements. Different methods that helped to maneuver the unfavorable hyperlinks on to web page two included new profile creation and updating pre-existing content material that was dated. 

It was nice to see the optimistic outcomes of our work, though it did take time because of the relevance of the article. The shopper additionally took half in charitable occasions that helped to create new press to encompass the model, which helped to fulfill their finish aim even. 

These initiatives resulted in a Sentiment Rating of an ideal 100 with no negatives on web page one. You may learn extra about how we calculate the general sentiment rating for a question right here


The outcomes from implementing the ORM methods above differ from model to model. All of it depends upon how every rating issue is set by Google. The authority and relevance of an article additionally make an enormous distinction in the way it’s positioned. Our crew has seen a ton of success using and being strategic when implementing lots of them, however a few of our methods work higher than others due to the trade. This proves the significance of doing analysis to seek out out what techniques are greatest suited — and might be most helpful — to a given model of enterprise.


Please enter your comment!
Please enter your name here