Popularity.com Rolls Out Enterprise Continuity Toolkit for Communications Administration Amid COVID-19 Outbreak


Enterprise Continuity Bundle Helps Companies Use Their On-line Presence to Disseminate Important Data; Consists of Performance for Healthcare Suppliers to Help Sufferers in Discovering Accessible Companies and Remedy

REDWOOD CITY, Calif. — APRIL 14, 2020 — Popularity.com, supplier of the primary and solely full cloud-based enterprise popularity and buyer expertise administration platform, at the moment rolled out its Enterprise Continuity Bundle, a toolkit created to assist manufacturers handle their Google presence and leverage social media for pressing outreach and response throughout occasions of disaster. The toolkit is on the market instantly, with options free for 90 days, to new and current Popularity.com clients. For Popularity.com healthcare suppliers, the toolkit additionally contains the COVID-19 Location Finder to direct sufferers to applicable care providers and remedy areas.

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The COVID-19 outbreak has upended every day life, sowing confusion and concern for everybody throughout the globe. Throughout this unsure time, companies in each sector are doing their half to disseminate crucial info and reassure their clients. Now, new and current Popularity.com clients can leverage the Enterprise Continuity Bundle to assist them take management in the course of the disaster, whereas additionally strengthening their very own buyer relationships. Particularly, the toolkit allows Popularity.com customers to share info, reply questions and join their clients to necessary assets, and establish traits in on-line suggestions to tell subsequent steps.

The Enterprise Continuity Bundle contains the next disaster administration elements:

  • Social Suite — Have interaction the place clients search info throughout emergencies on their social feeds. Publish pressing, location-specific content material; reply in actual time and analyze engagement to tune updates
  • State of affairs- and Location-Particular Insights — Perceive what clients want in the course of the pandemic and different crises. Monitor and course of massive volumes of suggestions to know COVID-19 and associated key points
  • Inform and Have interaction on Google My Enterprise (price per location, requires a enterprise listings subscription) — Create and handle Google Posts to share important info. Use different wealthy engagement instruments as they’re activated by Google

COVID-19 Location Finder: particular performance for healthcare suppliers
Popularity.com can be serving to healthcare suppliers climate the COVID-19 storm by together with distinctive performance in Popularity.com’s Disaster Administration Help toolkit for healthcare organizations that factors sufferers to out there providers and remedy areas. Fast and simple to arrange, the COVID-19 Location Finder shows the supplier’s areas on a searchable map in order that sufferers can see precisely the place they should go, whether or not or not the care they want is said to COVID-19. This self-service strategy improves transparency and reduces affected person confusion and workers workload. Present Popularity.com healthcare clients can activate this beneficial mapping instrument for free of charge. For a one-time setup price, new clients can even reap the benefits of the COVID-19 Location Finder.

“Amid the disruption of a disaster like the present COVID-19 pandemic, companies have a chance to be the regular hand — quelling confusion and uncertainty,” stated Joe Fuca, CEO, Popularity.com. “With the Enterprise Continuity Bundle, our clients have the facility to get their message out, encourage credibility and loyalty, and pay attention to enhance within the second. In occasions of disaster, manufacturers will wish to be remembered for taking pre-emptive steps to maintain their clients and help in troublesome circumstances.”

For extra info or to get began, please click on right here.

About Popularity.com
Popularity.com pioneered the web popularity administration (ORM) class. We proceed to guide the cost with the one confirmed, unified CX and on-line popularity administration platform, and revolutionary, customer-driven options. Our SaaS-based Popularity.com platform manages tens of tens of millions of shopper opinions and shopper interactions throughout a whole lot of hundreds of touchpoints. The patented algorithms behind Popularity Rating are based mostly on greater than a decade of deep machine-learning and information science experience, offering companies with a dependable index of brand name efficiency that they’ll use to make focused CX enhancements — and improve their potential to get discovered, get chosen and get higher. To study extra, go to www.popularity.com.

Media Contact:
Brigit Valencia
BOCA Communications


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