Popularity.com’s 2020 Property Administration Popularity Report Reveals a Rising Digital Disparity Between Property Administration Corporations Through the Pandemic-fueled Migration


Analysis Reveals the Lack of a Robust Digital Presence Results in a Threat of Greater Turnover and Decrease Occupancy

REDWOOD CITY, Calif. — SEPTEMBER 22, 2020 — Popularity.com, supplier of the primary — and solely — full Popularity Expertise Administration (RXM) platform, right now launched the findings of its 2020 Property Administration Popularity Report, which analyzed greater than 70,000 multifamily residential properties within the U.S. The analysis signifies that as the worldwide pandemic and sudden financial downturn push many residential tenants to the brink of financial dislocation, the stress is on property administration corporations to draw and retain them. But whereas there’s a direct relationship between status administration and income for property managers, the bulk have quite a lot of work to do to optimize their exterior status and enhance the tenant expertise.

The 2020 Property Administration Popularity Report analyzed precise buyer suggestions from every property to grasp tenant issues and gauge total sentiment. The report assigns residential properties a Popularity Rating primarily based on an evaluation of tenant evaluations spanning hundreds of residents throughout the US, a metric that has proved more and more very important. A 100-point improve in Popularity Rating results in, on common, wherever from $150,000 (for 500 items managed) to $3 million (for 10,000 items managed) to the annual prime line of property administration corporations.

“Renters aged 18 to 29 are probably to relocate through the pandemic, and these youthful tenants more and more anticipate a powerful digital presence when trying to find their subsequent condo,” stated Joe Fuca, CEO of Popularity.com. “Our newest Property Administration Popularity Report exhibits a big and rising digital disparity between property administration corporations who successfully handle their reputations on-line and those that haven’t but tailored. And those that have pivoted to reply rapidly and successfully are seeing greater ranges of tenant satisfaction, in addition to elevated income.”

Roughly one in 5 Individuals moved due to COVID-19 or know somebody who has, based on Pew Analysis, and financial dislocation is affecting a big swath of the inhabitants — as of August 2020, 40 p.c of American renters are susceptible to being evicted. With this the case, property managers now greater than ever are fielding a litany of tenant issues. Popularity.com’s Property Administration Popularity Report uncovers useful insights that administration corporations and properties can use to enhance the tenant expertise to spice up their reputations and revenues.

Property Administration Corporations Must Step Up Popularity Administration
Property administration corporations have quite a lot of work to do managing their reputations, beginning with how they solicit and handle the suggestions from evaluations. Upon reviewing greater than 3 million buyer evaluations, a big digital disparity was revealed with simply 40% of areas sampled by Popularity.com accumulating greater than 10 evaluations over the previous 12 months.

On the flip facet, those that gathered extra evaluations noticed greater Popularity Scores. Most significantly – a better Popularity Rating can add as a lot as $3 million in income to a property administration agency’s prime line yearly. Plus, these evaluations are important in gaining visibility on websites resembling Google.

The bottom-performing residential areas underperformed in all overview classes, notably star ranking common, overview quantity, overview recency, and overview response. Property managers have to concentrate on requesting evaluations to extend and enhance their star common and overview recency. 

In the meantime, prime performers excelled in overview recency, overview response, and star common. The analysis discovered that prime areas have greater than 2x higher Popularity Rating than backside areas on common.

The lists of prime performers beneath, and related Popularity Scores, have been created by first evaluating the most important property administration corporations within the U.S., as decided by the Nationwide Multifamily Housing Council, after which ranked utilizing the corporate’s proprietary algorithms.

Here’s a take a look at the highest performers by model:

  1. Cortland
  2. MAA
  3. AVALON Corporations
  4. Greystar
  5. Bozzuto
  6. BH Administration
  7. Fairness Residential
  8. Lincoln Property Firm
  9. Edward Rose
  10. Alliance Residential

Here’s a take a look at the highest performers by property:

  1. Greystar’s Henry Corridor, New York, NY
  2. Greystar’s Excessive Avenue View Luxurious Flats, Williamsburg, VA
  3. Bozzuto Group’s The Kensington, Boston, MA
  4. B&F Properties’ The Crest at Elm Tree, Mount Pleasure, PA
  5. Greystar’s Caspian Delray Seaside, Delray Seaside, FL
  6. Greystar’s 2 Bayshore, Tampa FL
  7. MAA’s Retreat at Magnolia Parke, Gainesville, FL
  8. Greystar’s Kalaeloa Rental Properties, Kapolei, HI
  9. Greystar’s Encore Montrose, Houston, TX
  10. Greystar’s Overture Dr. Phillips, Orlando, FL

“At Greystar, resident and buyer satisfaction is on the coronary heart of all the things we do, as demonstrated in our firm mission assertion: “To Enrich The Lives We Contact By Doing Issues The Proper Approach.” This mission is our tenet that types the muse for our applications that allow us to ship distinctive buyer experiences and improved efficiencies for our workforce members, stated Greg Benson, Managing Director of Property Advertising and marketing, Greystar. “The Popularity.com platform gives the important instruments wanted to simply monitor our efficiency, take motion on alternatives for enchancment, and report and measure our success.”

COVID-19 Has Influenced Buyer Perceptions
Regardless of the worldwide pandemic, people are nonetheless trying to find properties. Google My Enterprise conversions (clicks to name a enterprise, clicks to get instructions, or clicks to go to a web site) have returned and are actually above pre-COVID-19 ranges. As well as, web site leads and click-to-call conversions from on-line listings are at an all-time excessive for main properties.

However when what renters are saying particularly about property administration corporations’ response to COVID-19, the report discovered unfavourable suggestions targeted on issues of safety and a notion that administration is insensitive to renters’ monetary struggles amid the pandemic. Nonetheless, the general sentiment was usually optimistic at 63%, with unfavourable sentiment at 37%.

The underside line is that tenants consider property administration corporations and particular person areas on-line, a really public and shareable technique. Whether or not these tenants advocate for or towards property managers is dependent upon how properly they reply to tenants and be taught from their suggestions to enhance.

Popularity Rating Permits Property Managers to Take Motion
Measured on a scale of 0 to 1,000, Popularity.com’s Popularity Rating is a complete index of enterprise areas’ digital presence in additional than 70 industries. Popularity Rating is greater than a benchmark: it’s additionally a instrument equipment that exhibits property managers easy methods to enhance their efficiency primarily based on their scores. In contrast to different business report playing cards, Popularity Rating delivers actionable insights that assist property managers enhance their operations and drive income. Popularity.com can present how a rise in Popularity Rating results in measurable income positive aspects.

About Popularity.com
Popularity.com pioneered the net status administration (ORM) class and now extends its management place to incorporate its award-winning Popularity Expertise Administration (RXM) platform that constantly delivers progressive, customer-driven options. The SaaS-based platform manages tens of tens of millions of evaluations and interactions throughout tons of of hundreds of buyer touchpoints. The patented algorithms behind Popularity Rating X are primarily based on greater than a decade of deep machine studying and information science experience, offering companies with a dependable index of brand name efficiency that they will use to make focused enhancements. Popularity.com has over 250 integration companions, together with Google, Fb, Salesforce, J.D. Energy, Amazon and Internet.com, and helps companies of all sizes throughout industries Get Discovered, Get Chosen and Get Higher. To be taught extra, go to www.status.com.

Media Contacts:
Shelby Valdez

Brigit Valencia
BOCA Communications


Please enter your comment!
Please enter your name here