REDWOOD CITY, Calif. — February 11, 2021 — Popularity, the worldwide chief in popularity expertise administration (RXM), right now introduced the appointment of Dave Mingle as vice chairman of buyer expertise. On this function, Mingle will lead Popularity’s international buyer expertise observe and can serve on the corporate’s government staff. Mingle’s appointment is in direct response to Popularity’s clients, who more and more look to Popularity to be their single supply of reality and motion for managing the end-to-end expertise of their clients.
Mingle brings to Popularity greater than 30 years of experience and success main buyer expertise (CX) technique and operations for a number of the most recognizable enterprise know-how and international automotive OEM manufacturers on the earth. His appointment is the most recent nod to Popularity’s strengthening place within the expertise administration market with its Popularity Expertise Administration (RXM) Platform resolution. At the moment, clients anticipate world-class engagement experiences with manufacturers, and people experiences — good or dangerous — are broadcast on social media for the world to see. With their reputations on the road and an crucial to form and affect the client expertise, manufacturers have more and more turned to know-how like Popularity’s RXM Platform to assist. In truth, the corporate is seeing important progress in its buyer base, making Mingle’s further muscle and business experience a welcome and well timed addition.
“I’m thrilled to welcome Dave Mingle to the Popularity staff,” stated Jason Grier, chief buyer officer at Popularity. “His expertise constructing and operationalizing world-class buyer expertise packages will assist us proceed to excel within the enterprise CX area. With Dave on our staff, we’re nicely on our option to crafting a constructed to final firm within the buyer expertise market.”
Earlier than becoming a member of Popularity, Mingle labored in varied management roles for Normal Motors, Nissan and Chrome Programs. He acquired a bachelor’s and grasp’s diploma in economics from the College of Illinois. Moreover, Mingle sits on the board of administrators of the Judson Heart and Dutton Farm, nonprofits serving people with disabilities and their households throughout Southeast Michigan.
Popularity (previously Popularity.com), creator of the Popularity Expertise Administration class, is altering the way in which corporations collect and act on buyer suggestions to drive resolution making and improve Buyer Expertise (CX) packages. Popularity’s interaction-to-action platform interprets huge quantities of solicited and unsolicited suggestions knowledge into prescriptive insights that corporations use to be taught from and develop. Hundreds of world organizations depend on the patented algorithms behind Popularity Rating X™ to offer a dependable index of name efficiency with the intention to make focused enterprise enhancements. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration companions, together with Google, Fb, Salesforce, J.D. Energy, Amazon and Net.com, Popularity turns suggestions into the gas to develop companies all over the world. Go to popularity.com to be taught extra.