Robinhood launches 24/7 telephone help, crypto customers included

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Widespread buying and selling app Robinhood introduced Tuesday that it has launched round the clock telephone help to higher serve its ever-growing userbase, together with the thousands and thousands of customers who’ve signed as much as entry cryptocurrency investments. 

Customers of the app will now be capable to converse with a reside customer support consultant 24 hours a day, seven days every week, no matter holidays. The corporate stated the 24/7 help line is a part of a broader effort to broaden reliability and accessibility, in addition to reply time-sensitive requests from its clients.

To entry the service, customers can request a name by the Robinhood app and obtain a notification when they’re subsequent in line for a telephone dialog. A Robinhood consultant will then provoke the decision.

Christine Brown, the chief working officer of Robinhood Crypto, informed Cointelegraph that the corporate is scaling up its customer support as a consequence of greater volumes and longer wait occasions, that are attribute of huge exchanges. She stated her firm is dedicated to “resolving three main limitations to our monetary markets,” together with financial, instructional and emotional. On the emotional facet, she defined:

“To beat emotional limitations, we have to assist everybody really feel that they’re able to change into buyers, that they belong, and that they’ll get the help they want after they want it. We hope offering 24/7 telephone help will proceed to interrupt down these limitations.”

Brown confirmed that as of June, Robinhood had roughly 2,700 buyer help workers members. The corporate is on observe to develop its buyer companies unit by an element of two 1/2 this 12 months.

Customer support, or an absence thereof, has change into a critical subject for a lot of cryptocurrency merchants. As Cointelegraph just lately reported, hundreds of Coinbase clients had been unable to achieve buyer help even after their accounts had been compromised. This subject isn’t restricted to Coinbase, both.

Associated: Robinhood customers could quickly be capable to withdraw crypto for the primary time

Crypto change help has been panned as uniformly dangerous largely as a result of buying and selling platforms are unable to scale their help workers rapidly sufficient, particularly throughout bull markets. This subject has additionally led to infrastructure overload in periods of excessive quantity, leaving thousands and thousands of merchants unable to entry their accounts after they want them most.

Robinhood’s preliminary public providing submitting in July confirmed that the corporate had 18 million registered accounts, with $80 billion in belongings. Many of those customers are drawn to Robinhood’s commission-free buying and selling companies, in addition to the benefit with which they’ll buy investments reminiscent of shares and cryptocurrencies.