Newest Improvements Additional Strengthen Firm’s Core Expertise Providing With Trade-First Enhancements
REDWOOD CITY, Calif. — Could 7, 2020 — Status.com, supplier of the one full cloud-based enterprise fame and buyer expertise administration platform, right this moment introduced that it has been granted three extra patents protecting its on-line fame administration expertise. The patents, “SMS-Primarily based Evaluation Requests,” “Computerized Discovering of On-line Profiles of an Entity Location” and “Enterprise Status Analysis,” carry the corporate’s complete variety of patents held to 31, additional strengthening its place as a frontrunner in serving to companies perceive their on-line reputations to get discovered, get chosen and get higher.
The Status.com on-line fame administration and buyer expertise suite of merchandise is acknowledged as the one full, enterprise-grade platform confirmed to assist firms hook up with their clients and enhance their expertise at each touchpoint. These three new patents additional improve Status.com’s core choices with capabilities which might be distinctive within the trade.
The brand new patent entitled “Enterprise Status Analysis” offers additional safety for and validation of Status.com’s Status Rating expertise. Status.com’s Status Rating continues to be a key differentiator that gives its clients with a extra complete, correct and full illustration of their model’s on-line fame and degree of buyer satisfaction than the helpful, however a lot narrower, NPS rating.
The corporate’s patent “SMS-Primarily based Evaluation Requests” covers review-requesting performance to achieve clients on cellular. By instantly participating with clients after they’re on the transfer and directing them to overview websites, companies get extra suggestions, finally serving to rankings and bettering belief.
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The “Computerized Discovering of On-line Profiles of an Entity Location” patent builds out the present expertise to boost its potential to search out info relative to any searched enterprise. This knowledge not solely helps construct a Status Rating, but it surely additionally offers precious perception that can be utilized to make enterprise enhancements.
“These newest patents present us a singular aggressive benefit and reveal that we’re really an revolutionary expertise chief within the fame and buyer expertise administration area,” mentioned Brad Null, chief scientist and head of knowledge science at Status.com. “As a result of our increasing patent portfolio, our rivals merely can’t supply the identical companies that we provide. With every success, we advance our mission to assist companies handle their on-line reputations, analyze suggestions and enhance buyer engagement.”
Status.com pioneered the web fame administration (ORM) class. We proceed to guide the cost with the one confirmed, unified CX and on-line fame administration platform, and revolutionary, customer-driven options. Our SaaS-based Status.com platform manages tens of tens of millions of client evaluations and client interactions throughout tons of of 1000’s of touchpoints. The patented expertise behind Status Rating is predicated on greater than a decade of deep machine-learning and data-science experience, offering companies with a dependable index of name efficiency that they will use to make focused CX enhancements — and enhance their potential to get discovered, get chosen and get higher. To be taught extra, go to www.fame.com. To view an inventory of Status.com’s patents, go to https://www.fame.com/why-us/patents/